REENAH MARFIL
Camp Foster BLDG 2604,FPO, AP
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
10
10
years of professional experience
Work History
Floor Supervisor
Great Wolf Lodge
05.2018 - 10.2022
- Responsible for overseeing daily operations and ensuring guest satisfaction
- Managed staff and ensured smooth operations
- Implemented and enforced safety protocols
- Developed and implemented training programs for floor staff
- Monitored and optimized staff scheduling
- Monitored and analyzed guest feedback and reviews
- Collaborated with the HR department to develop and implement an employee recognition program.
Supervisor
Key lime Cove Resort
11.2014 - 06.2017
- Responsible for overseeing daily operations and ensuring guest satisfaction
- Managed a team of employees and provided training and guidance
- Handled customer complaints and resolved issues in a timely manner
- Collaborated with other departments to ensure smooth operation of the resort
- Maintained inventory and ordered supplies as needed
- Conducted performance evaluations and provided feedback to employees
- Ensured compliance with company policies and procedures
- Worked closely with management to develop and implement strategies to improve guest experience and increase revenue
- Developed and implemented a comprehensive training program for new employees to ensure consistent and high-quality customer service.
Admin Sta
PHILTRAVEL CORP.
10.2012 - 04.2013
- Administered various administrative tasks
- Assisted in the day-to-day operations of the company
- Handled customer inquiries and concerns
- Maintained and updated company records
- Collaborated with team members to achieve company goals
- Assisted in the coordination and implementation of company events, such as team building activities, employee recognition programs, and holiday parties, to promote employee engagement and morale
- Assisted in the development and implementation of new administrative processes and procedures to improve efficiency and productivity.
Education
Bachelor of Science in Tourism Management -
PATTS COLLEGE OF AERONAUTICS
San Isidro, Sucat Paranaque City01.2012
TORRES HIGH SCHOOL
Tondo, Manila01.2007
EMILIO JACINTO ELEM SCHOOL
Tondo, Manila01.2004
Skills
- Computer Literate (MS Word, MS Excel, MS PowerPoint, Internet
- Customer Service skills
- Adaptability
- Inventory Management
- Operations Oversight
- Customer Satisfaction
References
- Ms. Fernanda Gianos, HOTEL METROPOLITAN, (847)337-8720
- Mr. Mitchell Strickland, GREAT WOLF LODGE, (224)381-8099
- Ms. Martalee Fields, GREAT WOLF LODGE, (714)467-9831
Timeline
Floor Supervisor
Great Wolf Lodge
05.2018 - 10.2022
Supervisor
Key lime Cove Resort
11.2014 - 06.2017
Admin Sta
PHILTRAVEL CORP.
10.2012 - 04.2013
Bachelor of Science in Tourism Management -
PATTS COLLEGE OF AERONAUTICS
TORRES HIGH SCHOOL
EMILIO JACINTO ELEM SCHOOL
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