Reena Rose Libuit
Doha
Summary
- Over 8 years of experience in Food & Beverages Industry
- Certified Barista
- Organization & Customer Service Skills
- Demonstrated ability to work effectively in a team environment
- Professional communication skills include fluency in English
- The ability to multi-task and manage time
Overview
6
6
years of professional experience
Work History
Head Hostess
Rosemary Café
09.2019 - Current
- Greet and acknowledge guests and seat patrons by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting
- Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service
- Addressed guest requests or complaints and escalated major complaints to manager
- Maintains clean and organized tables, chairs, and dining sets
- Provides menu and server information
- Answering phone calls, customer inquiries, Scheduled dining room reservations, arranged parties, special events
- Engaging with guests to ensure they're happy with food and service.
Barista Shift Supervisor
The Coffee Bean & Tea Leaf
02.2019 - 09.2019
- Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards
- Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the store manager, Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment
- Assists store manager in maintaining proper coverage and team member schedules
- Assists store manager and assistant manager in planning and executing all sales promotions.
Barista Cashier
The Coffee Bean & Tea Leaf
09.2017 - 01.2019
- Preparing and serving hot & cold drinks such as coffee, tea, artisan & speciality beverages
- Selling coffee and tea blends and brewing equipment, highlighting the differences between items and educating customers about brewing methods
- Taking inventory and replenishing items in display cases, at tables, or behind the counter
- Cleaning & sanitizing work areas, utensils & equipment
- Describing menu items and suggesting products to customers
- Servicing customers & taking orders
- Adhering to all food and safety regulations and quality controls.
Education
Bachelor of Science - Tourism And Travel Management
Lyceum of The Philippines University Batangas
Philippines03.2015
Skills
- Over 8 years of experience in Food & Beverages Industry
- Certified Barista
- Organization & Customer Service Skills
- Demonstrated ability to work effectively in a team environment
- Professional communication skills include fluency in English
- The ability to multi-task and manage time
Accomplishments
Best Team Player Leadership & Performance Award ( Coffee Bean & Tea Leaf ) April 30,2019
Timeline
Head Hostess
Rosemary Café
09.2019 - Current
Barista Shift Supervisor
The Coffee Bean & Tea Leaf
02.2019 - 09.2019
Barista Cashier
The Coffee Bean & Tea Leaf
09.2017 - 01.2019
Bachelor of Science - Tourism And Travel Management
Lyceum of The Philippines University Batangas
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