Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Reenie Brown

Livermore,CA

Summary

Outgoing grocery clerk with several years of experience in fast-paced, customer-oriented retail settings. Recognized for consistently delivering excellent customer service. Knowledgeable about retail grocery operations and diverse functions of front-end employee roles. Current on all universal produce codes. Willingness to go the extra mile to keep customer loyalties. With strong attention to detail and superior work ethic.

Overview

25
25
years of professional experience

Work History

Grocery Checker

WinCo Foods
Tracy, CA
07.2023 - 09.2024
  • Operated cash registers efficiently and accurately while processing transactions quickly.
  • Answered customer questions about products, services, and store policies courteously.

  • Assisted with bagging groceries and offering carry-out service to customers as needed.
  • Performed price checks and adjustments as needed.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Cashier/Assistant to the Head Cashier

Home Depot/Livermore
Livermore, CA
03.2021 - 05.2023
  • Resolved customer complaints regarding sales and service.
  • Organized shelves and displays to maintain an orderly appearance of the store.

  • Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.


  • Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.

Volunteer

Davis St Community Center
San Leandro, CA
01.2020 - 01.2021
  • Helped with prep, set up, and breakdown of community and public events.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Organized and maintained records of volunteer hours and donations.

Front End Cashier

Home Depot/San Leandro
San Leandro, CA
02.2015 - 06.2019
  • Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
  • Assisted customers in locating items throughout the store.
  • Followed company policies regarding returns and exchanges.
  • Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.
  • Helped with purchases and signed customers up for rewards program.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Grocery Checker

Grocery Outlet Bargain Market
Dublin, CA
04.2011 - 01.2013
  • Checked customer items at the register to ensure accuracy of pricing and quantity.
  • Greeted customers as they arrived at the checkout counter.
  • Assisted customers with locating products within the store.
  • Verified that all coupons were valid and applied correctly.
  • Operated cash registers efficiently and accurately while processing transactions quickly.

Department Manager

Burlington Coat Factory
Dublin, CA
12.2010 - 01.2013
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.

  • Monitored inventory levels, ensuring optimal stock and minimizing waste.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Conducted performance evaluations, providing constructive feedback and setting objectives.
  • Oversaw merchandising and display efforts, enhancing product visibility and appeal.

Grocery Checker

Pak n Save /affiliate to Safeway Supermarkets
San Leandro, CA
02.2000 - 12.2007
  • Operated cash registers efficiently and accurately while processing transactions quickly.
  • Balanced cash drawers at the end of each shift ensuring accuracy of funds received from sales.
  • Reported any discrepancies or errors in pricing to management immediately.
  • Maintained cleanliness of checkout area including sweeping floors and wiping down counters regularly.
  • Provided accurate information about store promotions and loyalty programs.
  • Assisted with stocking shelves when needed.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.

Education

Associate of Arts - Retailed Merchandising

Eden Vocational
San Lorenzo
06-1993

High School Diploma -

San Lorenzo High School
San Lorenzo, CA
06-1979

Skills

  • Professional Appearance
  • Stress Tolerance
  • Sales Promotion
  • Price Checking
  • Payment Processing
  • Cleanliness and sanitation
  • Weighing product
  • Cashier experience
  • Outstanding memorization skills
  • Product displays
  • Retail Sales
  • Accurate Cash Handling
  • Coaching new hires
  • Opening and closing procedures
  • Produce quality standards
  • Building end caps
  • Assisting customers

Accomplishments

  • awarded employee of the month several times resulting in Employee of the year Home Depot Given Employee Store Excellence award with placement on close circuit store T.V. due to ORC Gang scam I prevented store from losing over $4753.00 Received award Certificate of Appreciation in 2020 for my Volunteer work for going above and beyond job performance several badges of great job performance around 23 badges . Still have and cherish all my awards certificates and bages

Timeline

Grocery Checker

WinCo Foods
07.2023 - 09.2024

Cashier/Assistant to the Head Cashier

Home Depot/Livermore
03.2021 - 05.2023

Volunteer

Davis St Community Center
01.2020 - 01.2021

Front End Cashier

Home Depot/San Leandro
02.2015 - 06.2019

Grocery Checker

Grocery Outlet Bargain Market
04.2011 - 01.2013

Department Manager

Burlington Coat Factory
12.2010 - 01.2013

Grocery Checker

Pak n Save /affiliate to Safeway Supermarkets
02.2000 - 12.2007

Associate of Arts - Retailed Merchandising

Eden Vocational

High School Diploma -

San Lorenzo High School

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