REESA ALEXANDER
Charlotte,NC
Summary
Personable Office Administrator with 14 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Office Administration Manager
General Power Solutions Ltd
San Fernando
09.2008 - 06.2022
- Accounts payable:
- Requested quotations from vendors, guaranteed documentation of purchase orders, prepared packaging slips, invoices and payment vouchers
- Issued checks, utilization of Peachtree for accounting activities
- Accounts receivable:
- Requested quotations from vendors, procured quotations upon customer approval and made sales/work orders in a highly active environment
- Ordered materials upon request by the sales and service departments, oversaw installation and/or maintenance, delegated invoicing and mail/delivery of invoice processes, conducted sales via email to international buyers, and skilled in VAT payments
- Collections:
- Procured receivable reports, conducted routine checkups on incoming payments, logged received funds, prepared deposits, prepared and posted receipts via Peachtree
- Sales and Payroll:
- Monitored inventory, office stock and necessary supplies, time sheet managing, processed and distributed payroll checks and taxes, conducted successful sales and delivered and collected tenders in a fast paced and demanding environment.
Online Sales Associate
Williams- Sonoma Inc
Charlottew, NC
12.2018 - 01.2019
- Perform online sales activities to achieve company sales objectives.
- Communicate with customers through phone, e-mails, and chat messaging system.
- Respond to customer queries promptly and professionally.
- Work independently or in a team to achieve monthly sales quota.
- Check inventory, process returns, issue replacements and credits for damaged or defective merchandise.
- Fulfilling and shipping online orders.
- A clear understanding of Citrix Workspace and AS400.
- Perform other duties as assigned.
Child Care Assistant
Tiny Group Daycare
Charlotte, NC
04.2018 - 10.2018
- Supervised and monitor the safety of children in their care.
- Prepare meals and organize mealtimes and snacks for children.
- Help children maintain a good hygiene.
- Change the diapers of infants and toddlers.
- Organize activities or implement a curriculum that allow children to learn about the world and explore interests.
- Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
- Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents
- Keep records of children’s progress, routines, and interest.
- Decision-making skills and good judgment necessary to respond to emergencies or when making difficult situations.
- Instructional skills- Communicating to toddlers in a way they can understand.
- Patience- Having the capabilities to respond to overwhelming and difficult situations calmly.
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Engaged with children individually to encourage physical activity and academic curiosity.
Customer Service Representative
Guardian Life of The Caribbean Ltd
08.2017 - 03.2018
- Researched potential clients to be well-prepared for appointments.
- Conducted research on various products offered by the company to maintain industry knowledge and a competitive edge.
- Set up appointments with potential and current customers to discuss new products and services.
- Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
- Presented latest merchandise to prospective buyers.
- Serviced existing accounts on a regular basis to maximize revenue.
- Set up calendar with customer birthdays and other special events for personal touch.
- Resolved customer concerns promptly to maintain satisfaction.
- Maintained routine communication with clients to assess their overall satisfaction, resolve complaints and promote new offerings.
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
- Collected and processed payments.
- Responded to telephone and in-person requests for information.
Education
Bachelors of Science - Health Information Management
East Carolina University
01.2019 - Current
CIPS- Advance Certificate in Procurement & Supply Operations - undefined
School of Business and Computer Science
CompTIA A & PC Repairs - undefined
CTS College of Business and Computer Science
Certificate: The Professional Certificate in Office Administration - undefined
School of Business and Computer Science
1 1 - 1 1
Certificate: Project Management for Business Professionals - undefined
School of Business and Computer Science
01.2002 - 01.2002
undefined
Corinth Sixth Form College
Ordinary Level - Studies
Southern Community College
Skills
Billing and Invoicing
Data Entry
Microsoft Office Skills
Process Optimization
Project Planning
Critical Thinking
Teamwork
Effective Communication
Hobbies
- Reading
- Cooking
- Photography
- Yoga
- Singing
- Travel
Timeline
Bachelors of Science - Health Information Management
East Carolina University
01.2019 - Current
Online Sales Associate
Williams- Sonoma Inc
12.2018 - 01.2019
Child Care Assistant
Tiny Group Daycare
04.2018 - 10.2018
Customer Service Representative
Guardian Life of The Caribbean Ltd
08.2017 - 03.2018
Office Administration Manager
General Power Solutions Ltd
09.2008 - 06.2022
Certificate: Project Management for Business Professionals - undefined
School of Business and Computer Science
01.2002 - 01.2002
CIPS- Advance Certificate in Procurement & Supply Operations - undefined
School of Business and Computer Science
CompTIA A & PC Repairs - undefined
CTS College of Business and Computer Science
undefined
Corinth Sixth Form College
Ordinary Level - Studies
Southern Community College
Certificate: The Professional Certificate in Office Administration - undefined
School of Business and Computer Science
1 1 - 1 1