Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reesa Brown

Summary

Reliable employee seeking Appointment Setter position. Offering excellent communication and good judgment.

Motivated business professional bringing 20+ years of entrepreneurial experience. Dedicated and personable with extensive experience in customer service and effective communication. Well-versed in training, educating, motivating and supporting staff members.

Overview

34
34
years of professional experience

Work History

Salon Owner/Operator

A Diva's Dream Salon LLC
Warrensville Heights, OH
06.2015 - Current
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Learned and remained updated on statutory requirements and regulations.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Devised processes to boost long-term business success and increase profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.

Cosmetology Instructor

The D.I.V.A. Academy Of Cosmetology LLC
Warrensville Heights, OH
06.2015 - 12.2018
  • Followed Ohio State Beauty and Barber Board's curriculum accurately with detailed lesson plans.
  • Prepared students for Ohio cosmetology exam with 100% success.
  • Conducted practice exams for 2 students on both theoretical and practical sections.
  • Planned both theory and practical lessons for 2 students.
  • Planned both theory and practical lessons for [Number] students.
  • Recruited clients for students to get practical experience.
  • Supervised and monitored students' use of tools and equipment.
  • Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
  • Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
  • Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
  • Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
  • Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.

Owner/Managing Cosmetologist

Diva Depot Hair And Make-up Studio
Warrensville Heights, OH
05.2007 - 02.2015
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Optimized team hiring, training and performance.

Master Cosmetologist

Self-Employed
Bedford Heights, OH
06.1992 - 09.2007
  • Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Processed payments, entering sales in register for prompt customer service.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Consistently received positive performance reviews from guests.
  • Answered phone calls and emails to schedule client appointments.
  • Offered professional cuts, color services and extensions to salon customers.
  • Used scissors, trimmers, clippers, razors and brushes on over 425 customers with 95% customer satisfaction rate.

Education

The Communication Course: Access To Power

Landmark Worldwide Training Center
Lovonia, Michigan
11.2015

Diploma Of Theology - Black Religious Studies

Ashland University
Ashland, OH
06.2011

Cosmetology Education

Akron Gerber Beauty School
Akron, Ohio
06.1992

Skills

  • Customer Service
  • Employee Motivation and Performance
  • Issue Resolution
  • Risk Mitigation and Management
  • Maintaining Clean Work Areas

Timeline

Salon Owner/Operator

A Diva's Dream Salon LLC
06.2015 - Current

Cosmetology Instructor

The D.I.V.A. Academy Of Cosmetology LLC
06.2015 - 12.2018

Owner/Managing Cosmetologist

Diva Depot Hair And Make-up Studio
05.2007 - 02.2015

Master Cosmetologist

Self-Employed
06.1992 - 09.2007

The Communication Course: Access To Power

Landmark Worldwide Training Center

Diploma Of Theology - Black Religious Studies

Ashland University

Cosmetology Education

Akron Gerber Beauty School

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Reesa Brown