Reesa Rice
Monticello,IL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Diligent, with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
5
5
years of professional experience
Work History
Extra Help/Housekeeper
University of Illinois
12.2024 - Current
- Handled requests for extra linens, toiletries and other supplies.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
TNA
Arbor Rose Memory Care
09.2022 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Proven ability to learn quickly and adapt to new situations.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
- Coordinated with external healthcare providers to arrange appointments and transportation, ensuring comprehensive care.
- Maintained entire family's schedule and organized events.
- Completed regular check-ins and progress report for each client.
Health Unit Aide
Petersen Healthcare
02.2020 - 08.2022
- Promoted a culture of teamwork within the health unit by actively engaging with colleagues and offering assistance when needed.
- Updated physicians on patient progress through accurate documentation of vital signs, symptoms, interventions performed in the electronic health record system.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office bookkeeping with insurance billing and patient payments.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
- Processed medical insurance claims and payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Monticello Highschool
Monticello, IL05-2021
Skills
- Self-discipline
- Team player attitude
- Attention to detail
- Customer service
- Clear communication
- Resilience under pressure
Timeline
Extra Help/Housekeeper
University of Illinois
12.2024 - Current
TNA
Arbor Rose Memory Care
09.2022 - 06.2024
Health Unit Aide
Petersen Healthcare
02.2020 - 08.2022
High School Diploma -
Monticello Highschool
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