Reese Campbell
San Antonio,Texas
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Lead, Outdoor Member Services
THE DOMINION COUNTRY CLUB
06.2019 - 08.2024
- Communicates in a clear and professional manner the course ground rules which that assists guests in playing the course layout for the day.
- Assisted guests with golf bags, loading and unloading onto carts, and maintains bag drop off area and the post course cleaning and maintenance of member and club golf carts and golf clubs.
- Maintains grounds of players’ entrance, staging area, driving rage, putting green, practice sand traps Pro Shop, Dining facility entrance, walking paths to locker rooms and the Course Marshall starting area.
- Maintained the Driving Range ensuring the members had adequate practice golf balls, water, golf tees, scorecards, and sand for repairing course divots.
- Work with Assistant Golf Professional in setup and execution of tournaments and outings.
- Ensured all equipment was cleaned and properly stored at the completion of the shift.
- Maintains all Cart Barn work, storage, and service areas in to include performing minor preventative maintenance on golf carts and equipment to include maintaining proper fluid levels, proper tire pressure and cleanliness of the carts for storage.
- Inspect carts and equipment to detect wear and damage to ensure safety, cleanliness and proper working order communicating damage and operational concerns to the Golf Pro in a timely manner.
- Identified opportunities for improvement in member services, implementing changes that enhanced the overall guest experience.
- Mentored junior staff members, empowering them with the skills needed to excel in their roles as Member Services Representatives.
- Received numerous commendations from supervisors and golfers for consistently exceeding performance expectations in delivering member services.
Customer Service Specialists - Curbside Delivery
H-E-B, GROCERY COMPANY
08.2016 - 01.2017
- Selected throughout the store, compiled customer orders from an internal ordering tracking system to meet fulfill the orders.
- Fulfilled customers' orders by acquiring all items on checklists from various departments throughout the store.
- Cross-trained and provided backup support for organizational leadership.
- Fielded customer complaints and provided resolution related to substitute items being different from their original order items.
- Handled escalated customer concerns finding resolutions that satisfied both the company and the customer's needs resolving issues promptly and professionally.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
Volunteer Equipment Manager and Volunteer Coach
Greater Helotes Little League
01.2012 - 05.2016
- Worked in partnership with the Little League Board of Directors to deliver safe, operational competition equipment for eight (8) baseball and softball diamonds and more than 65 teams from T-ball , Coach Pitch, Minors, Majors, Juniors and Senior League divisions for Baseball and Softball.
- Maintained inventory on all softball equipment and baseball equipment to include catchers gear, catchers gloves, practice bases, practices tees, team equipment bags and practice balls before and after every season.
- Monitored equipment inventory replenishment in alignment with increased equipment demand and league growth and collaboration and purchase approval of the Board Of Directors.
- Planned and coordinated with the Little League Board of Directors a delivery schedule for the many divisional coaches to checkout equipment prior to the Fall and Spring Seasons for Baseball and Softball.
- Maintained accurate records of equipment usage, enabling better planning and scheduling for future projects.
- Increased organizational efficiency by holding coaches meetings and sharing best practices and multitasking with equipment checkout dates to foster timely project completion and ownership accountability.
- Maintained adequate levels of competition grade baseballs and softballs for all league divisions use during the Little League season.
- Collaborated with Umpires before and after games to ensure the Safety Break Away bases were in proper operational order and the pitching rubbers were free of defects and safe for competition .
- Cleaned and repaired league owned equipment replacing the worn or defective parts on catchers gear, batting helmets and catchers gloves to ensure the equipment was safe and reliable for use during the seasons.
- Reduced downtime in operations by performing proactive maintenance by performing routine through inspection and timely repairs on equipment during season breaks and offseasons.
- Repaired league owned pitching machines replacing the worn or defective parts to ensure the equipment was ready for use during the seasons.
- Worked with Little League board of directors to replace worn and defective equipment prior to the season to ensure all teams were able to have safe, usable equipment.
Education
BACHELOR OF ARTS - Sports Management
TEXAS TECH UNIVERSITY
Lubbock, Texas08.2022
Skills
- Customer service focus
- Event planning support
- Strong Organization
- Attention to Detail
- Calm and Professional Under Pressure
- Teamwork and Collaboration
Timeline
Lead, Outdoor Member Services
THE DOMINION COUNTRY CLUB
06.2019 - 08.2024
Customer Service Specialists - Curbside Delivery
H-E-B, GROCERY COMPANY
08.2016 - 01.2017
Volunteer Equipment Manager and Volunteer Coach
Greater Helotes Little League
01.2012 - 05.2016
BACHELOR OF ARTS - Sports Management
TEXAS TECH UNIVERSITY
Similar Profiles
Bailey JohnsonBailey Johnson
Food & Beverage Manager at The Dominion Country ClubFood & Beverage Manager at The Dominion Country Club
Avery VincentAvery Vincent
Pool Attendant at Dominion Country ClubPool Attendant at Dominion Country Club
Connor LafreedaConnor Lafreeda
Head Lifeguard at Dominion Country ClubHead Lifeguard at Dominion Country Club
TAVEA K SMITHTAVEA K SMITH
Dental Assistant/ Office Manager at Imagine DentalDental Assistant/ Office Manager at Imagine Dental
Charles GogginCharles Goggin
R&D Sabbatical at SelfR&D Sabbatical at Self