Andreas Colbert
Waterford,Michigan
Summary
Experienced Professional Sales Manager with a proven track record of driving online sales and ensuring high levels of customer satisfaction. Adept at negotiating deals, managing leads, and cultivating strong customer relationships. Thrives in collaborative team environments and excels at adapting to changing demands. Known for consistently delivering results through effective communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Internet Sales Manager
Matick Automotive Buick GMC/Chevrolet
04.2023 - Current
- Handle inventory management systems to ensure product availability and accuracy.
- Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
- Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
- Trained and mentored sales team on effective online selling techniques.
- Utilized CRM tools to track customer interactions and improve service delivery.
- Conducted regular performance reviews to drive team accountability and improvement.
- Handling inbound communication for the dealership
- Providing Customers with accurate inventory options
- Keep track of incoming inventory as well as possible delays
- Pricing/Negotiating in order to secure the deal
- Assisting customers through the financing process
- Providing customers with walk around videos when necessary
- Collecting required documentation in order to ensure smooth delivery
- Following up with current lessee’s and future customers
- Averaging 30+ sales a month
BDC Manager
Lasco Automotive Waterford/Grand Blanc Mitsubishi
02.2021 - 01.2023
- Greeting Incoming Customers
- Managing 500 incoming leads a month
- Make sales calls and follow-up phone calls to prospective customers
- Working in a team environment
- Managing a team of BDC Reps ensuring growth
- Expanded market reach with innovative advertising strategies and compelling promotional materials.
- Trained team to answer incoming phone calls and schedule appointments for sales team.
- Optimized lead management processes to ensure timely follow-ups and increased conversion rates.
- Evaluated and monitored BDC performance regularly against established benchmarks, implementing corrective actions when necessary to ensure goal attainment.
BDC Sales Representative
SUBURBAN BUICK GMC OF TROY
12.2018 - 12.2021
- Communicated and follow-up with Clients and Referrals via phone and email
- Supplied customers with price estimates, product specifications and general information
- Handled incoming and outgoing emails with clientele and within the company
- Expanded customer base through cold calling, networking, and relationship building.
- Implemented CRM tools to track customer interactions and sales progress.
- Assisting with accounting and titling for the dealership
- Reviewing and finalizing vehicle transactions
Education
High School Diploma -
AVONDALE HIGH SCHOOL
AUBURN HILLS, MICHIGAN05.2018
Skills
- Online marketing techniques
- Skilled negotiator
- Lead generation through calls
- Client support
- Inventory management
- Inbound call management
- Price quoting
- Customer education
- Team development
- Task delegation
- Strategic goal setting
- Reporting proficiency
Timeline
Internet Sales Manager
Matick Automotive Buick GMC/Chevrolet
04.2023 - Current
BDC Manager
Lasco Automotive Waterford/Grand Blanc Mitsubishi
02.2021 - 01.2023
BDC Sales Representative
SUBURBAN BUICK GMC OF TROY
12.2018 - 12.2021
High School Diploma -
AVONDALE HIGH SCHOOL