Reese Dodgion
Columbus
Summary
Developed exceptional customer service and leadership skills in fast-paced hospitality environment. Skilled in managing front office operations and resolving guest issues efficiently. Seeking to transition into new field, leveraging administrative and management expertise to contribute effectively.
Developed skills in fast-paced, aquatic instructional environment. Demonstrated aptitude in teaching, communication, and fostering safe and supportive atmosphere. Seeking to transition these skills to new field where they can be effectively utilized.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor
Metro Fitness Ohio
06.2024 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
Swim Instructor
Metro Fitness Ohio
06.2024 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Adapted teaching techniques to different learning styles.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Swim Instructor
SafeSplash
11.2022 - 11.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Took notes strengths and weaknesses of each child in class to track progress.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Developed and implemented lesson plans based on individual student needs.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Adjusted lesson pacing according to individual student needs while adhering to established curriculum guidelines, ensuring optimal progress for all learners.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Assessed student skill levels at the beginning of each session to ensure proper class placement and maximize opportunities for growth and development.
Education
High School Diploma -
Hilliard Davidson Highschool
Hilliard, OH05-2025
Skills
- Time management
- Guest relations
- Reservations management
- Problem-solving skills
- Data entry efficiency
- Scheduling and planning
- POS system operation
- Customer service
- Patience and empathy
- Child supervision
- Creative thinking
- Professionalism and punctuality
- Swim instruction
- Adaptability and dependability
Timeline
Front Desk Supervisor
Metro Fitness Ohio
06.2024 - Current
Swim Instructor
Metro Fitness Ohio
06.2024 - Current
Swim Instructor
SafeSplash
11.2022 - 11.2023
High School Diploma -
Hilliard Davidson Highschool
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