Reese Downing
Daytona Beach,FL
Summary
Enthusiastic team player with a proven track record in supporting diverse groups. Known for strong attention to detail and compassionate communication. Ready to leverage collaborative skills to create a positive environment and enhance operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Summer Camp Counselor
Volusia Flagler Family YMCA
Ormond Beach, FL
04.2026 - Current
- Communicated effectively with parents regarding camper progress and concerns.
- Trained new counselors on operational procedures and best practices.
- Worked with children of varying age, interest, skill, and developmental levels.
- Supported children by actively listening and offering encouragement.
Student Worker, Athletics
Embry-Riddle Athletic Department
Daytona Beach, FL
03.2025 - Current
- Assisted in daily operations of athletic events and activities.
- Supported event setup, including equipment arrangement and venue preparation.
- Collaborated with team members to enhance overall event efficiency.
- Maintained cleanliness and organization of athletic facilities and equipment.
- Trained new student workers on operational procedures and safety protocols.
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
Child Care Monitor
Monroe County YMCA - HTC Center
Columbia, IL
08.2024 - 08.2025
- Supervised children in various activities to ensure safety and engagement.
- Facilitated organized games and educational activities promoting development and teamwork.
- Monitored behavioral interactions among children, addressing conflicts and fostering positive relationships.
- Communicated effectively with parents regarding children's progress and daily activities.
- Maintained a clean and safe environment, adhering to health and safety regulations.
- Collaborated with team members to improve operational efficiency of childcare services.
Summer Camp Assistant
Monroe County YMCA - HTC Center
Columbia, IL
04.2024 - 08.2024
- Assisted in planning and executing daily camp activities for children of various age groups.
- Facilitated group games and educational sessions, promoting teamwork and social interaction among campers.
- Monitored camper safety and well-being, ensuring compliance with safety protocols and policies.
- Provided support to lead counselors in managing camper behavior and resolving conflicts effectively.
- Supported administrative tasks, including attendance tracking and material preparation for activities.
- Engaged with parents during drop-off and pick-up, fostering positive relationships within the camp community.
- Served as a mentor and role model for younger campers, inspiring them to pursue personal growth and development opportunities.
- Maintained a safe and enjoyable environment through diligent supervision and adherence to safety protocols.
- Ensured proper set-up of activity spaces before sessions began each day by arriving early on-site regularly.
- Maintained clean, organized, and safe physical environment both indoors and outside.
- Chaperoned evening social events like dances or talent shows that promoted camaraderie amongst attendees.
- Collaborated with fellow counselors to create memorable events, fostering bonding among campers.
- Handled administrative tasks such as record-keeping, scheduling, and registration processes, enabling smooth operation of the summer camp program.
- Attended regular staff meetings, offering insights and suggestions for continuous improvement at the summer camp.
Front Desk Receptionist
Grand Slam Baseball Academy
Waterloo, IL
12.2022 - 03.2024
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Assisted clients with inquiries, providing exceptional customer service and support.
- Coordinated appointment scheduling for training sessions and events to optimize facility usage.
- Maintained accurate records of client information and service transactions in management software.
- Developed and implemented improved filing systems for streamlined administrative tasks.
- Collaborated with coaching staff to facilitate communication between clients and trainers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Summer Camp Counselor
Monroe County YMCA - HTC Center
Columbia, IL
04.2023 - 08.2023
- Supervised daily activities to ensure safety and engagement of campers.
- Facilitated recreational programs that promoted teamwork and social skills.
- Assisted in planning and organizing special events for various age groups.
- Implemented behavior management strategies to maintain a positive environment.
- Monitored equipment usage, ensuring safety standards were upheld consistently.
- Collaborated with team members to enhance program offerings based on feedback.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
Trap Shooting Judge
Sparta Fairgrounds
Sparta, IL
07.2022 - 07.2023
- Evaluated cases to ensure adherence to legal standards and fair judgment.
- Managed courtroom proceedings, maintaining order and decorum during hearings.
- Directed jury selection processes, ensuring impartiality and fairness in trials.
- Provided legal interpretations on statutes and precedents to guide case decisions.
Restaurant Hostess
Wine and Dine Bar and Grille
Hecker, IL
08.2022 - 12.2022
- Monitored dining area for cleanliness and organized seating arrangements for optimal guest experience.
- Handled guest inquiries and complaints with professionalism, enhancing customer satisfaction.
- Maintained knowledge of menu items to provide accurate recommendations to guests.
- Supported promotional events by coordinating seating arrangements and managing waitlists effectively.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Restaurant Hostess
Applebee's Grill + Bar
Waterloo, IL
08.2022 - 11.2022
- Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted in training new staff on customer service standards and operational procedures.
- Collaborated with kitchen staff to communicate guest needs and special requests effectively.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Ice Cream Server
Oh Sugar Ice & Cream
Waterloo, IL
04.2022 - 09.2022
- Provided exceptional customer service by actively engaging with patrons to enhance their experience.
- Operated point-of-sale systems accurately, processing transactions efficiently and managing cash handling.
- Maintained cleanliness and organization of serving area, ensuring compliance with health and safety regulations.
- Prepared and served a variety of ice cream flavors and desserts, adhering to quality standards.
- Assisted in inventory management by restocking supplies and monitoring product freshness regularly.
- Trained new staff on operational procedures and customer service techniques, fostering a supportive work environment.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Collaborated with team members to streamline service processes during peak hours for improved efficiency.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
- Handled cash transactions with accuracy, building trust with management and customers.
- Followed health and safety guidelines meticulously, ensuring safe eating environment.
Education
Bachelor of Science - Aeronautical Science
Embry-Riddle Aeronautical University
Daytona Beach, FL05-2028
High School Diploma -
Waterloo High School
Waterloo, IL05-2024
Skills
- Problem-solving
- Patience and empathy
- Compassionate communication
- Attention to detail
- Fast learner
- Teamwork and collaboration
- Friendly and professional
- Organized and efficient
- Customer service
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
- Verbal and written communication
- File organization
Certification
- CPR Training - April 2023- August 2025
- First Aid Training - April 2023- August 2025
- Driver's License - December 2021-present
- Private Pilot Certificate-July 2025-present
Timeline
Summer Camp Counselor
Volusia Flagler Family YMCA
04.2026 - Current
Student Worker, Athletics
Embry-Riddle Athletic Department
03.2025 - Current
Child Care Monitor
Monroe County YMCA - HTC Center
08.2024 - 08.2025
Summer Camp Assistant
Monroe County YMCA - HTC Center
04.2024 - 08.2024
Summer Camp Counselor
Monroe County YMCA - HTC Center
04.2023 - 08.2023
Front Desk Receptionist
Grand Slam Baseball Academy
12.2022 - 03.2024
Restaurant Hostess
Wine and Dine Bar and Grille
08.2022 - 12.2022
Restaurant Hostess
Applebee's Grill + Bar
08.2022 - 11.2022
Trap Shooting Judge
Sparta Fairgrounds
07.2022 - 07.2023
Ice Cream Server
Oh Sugar Ice & Cream
04.2022 - 09.2022
Bachelor of Science - Aeronautical Science
Embry-Riddle Aeronautical University
High School Diploma -
Waterloo High School