Reese Gillund
Mankato,MN
Summary
Results-driven professional with a strong background in guest engagement and customer service. Demonstrated expertise in team building, problem-solving, and elevating customer satisfaction. Proficient in multitasking and active listening, excelling in high-pressure environments and consistently achieving exceptional outcomes.
Overview
3
3
years of professional experience
Work History
Server
Buffalo Wild Wings
03.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Lead Patient Dietary Associate
Morrison Healthcare Food Services
07.2022 - 03.2024
- Cross-trained existing employees to maximize team agility and performance.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Followed all food safety regulations while preparing meals for patients.
- Kept all kitchen areas clean, tidy and free of hazards.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on assigned duties.
Sales Associate
Target
07.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - Psychology
Minnesota State University - Mankato
Mankato, MN12.2024
Skills
- Guest Engagement
- Exceptional customer service
- Strong Work Ethic
- Attention to Detail
- Team building
- Teamwork and Collaboration
- Verbal Communication
- Multitasking Abilities
- Problem-Solving
- Active Listening
Timeline
Server
Buffalo Wild Wings
03.2024 - Current
Lead Patient Dietary Associate
Morrison Healthcare Food Services
07.2022 - 03.2024
Sales Associate
Target
07.2021 - 01.2022
Bachelor of Science - Psychology
Minnesota State University - Mankato
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