Reese Gorshe
Oswego,IL
Summary
Strategic-thinking RN/MBA with a comprehensive understanding of healthcare and business operations seeking to transition into a role to improve patient outcomes. Skilled in reviewing, processing, and coordinating provider orders to ensure patient safety and regulatory compliance. Proficient in Epic EMR and experienced in collaborating with multidisciplinary teams to improve operations and care delivery.
Overview
5
5
years of professional experience
Work History
Registered Nurse
Northwestern Medicine
Batavia, IL
01.2022 - Current
- Managed and developed comprehensive healthcare needs for patients ensuring seamless care coordination and optimal patient outcomes.
- Triaged incoming patient calls
- Review, process, and validate provider orders in EMR, ensuring accuracy, completeness, and compliance with institutional protocols
- Coordinate with physicians, pharmacists, and ancillary departments to clarify or correct orders, preventing duplication errors
- Created quality control procedures for in-office testing, earning consistent A’s on audits over two years.
- Managed patient care coordination across three primary care offices, recognized as a top performer in productivity.
- Implemented cost-effective protocols and identified emerging trends to improve patient safety and operational efficiency
- Collaborated with billing teams to ensure accurate coding and documentation for insurance claims.
Patient Service Representative
Northwestern Medicine
Naperville, IL
01.2022 - 01.2022
- Participated in ongoing training programs related to compliance and maintaining up-to-date knowledge of regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Patient Care Technician
Edward – Elmhurst Hospital
Naperville, IL
01.2021 - 01.2022
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Fostered strong relationships with colleagues, contributing to a collaborative and high-performing work environment
- Excelled in a fast-paced environment to care for 12-15 patients during a shift.
Education
MBA -
Aurora University
05.2025
Bachelor of Science - Nursing
Aurora University
01.2022
Skills
- Epic EMR proficiency
- Order verification & documentation accuracy
- Patient safety & quality control coordination
- Interdepartmental communication & teamwork
- Regulatory compliance (The Joint Commission, HIPAA)
- Effective time management & workflow optimization
- Project planning & process improvement
Websites
Timeline
Registered Nurse
Northwestern Medicine
01.2022 - Current
Patient Service Representative
Northwestern Medicine
01.2022 - 01.2022
Patient Care Technician
Edward – Elmhurst Hospital
01.2021 - 01.2022
MBA -
Aurora University
Bachelor of Science - Nursing
Aurora University