Reese Havemann

I work behind the counter. I deal with customers checking out or returning items. I also receive inventory. I have worked there the longest out of all the other employees and have been promoted included with a raise recently. My shifts are usually between 4-7 hours a day. I work at least 3 days a week. At least 36 hours every 2 weeks.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.

• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Prepared healthy, age-appropriate snacks and meals.
• Reassured children when upset providing emotional support and stability.
• Taught children to organize toys, wash hands, and share by leading by example.
• Communicated with parents regarding children's progress and development, raising any issues.
• Assisted children with homework assignments and special projects across different subjects.
• Guided school homework and read bedtime stories to support development.
• Established and maintained safe play environment for children.
• Engaged with children on individual basis to build positive relationships.
• Encouraged children to be understanding and patient with others.