Reese Hoffmann
San Luis Obispo,CA
Summary
Proven track record in guest relations and customer service, exemplified by my role at Village Pizzaria, where I enhanced dining experiences through exceptional service and problem-solving skills. Demonstrated critical thinking and work ethic across various roles, ensuring client satisfaction and safety, notably at Martis Camp.
Overview
5
5
years of professional experience
Work History
Private Nanny
Dudum & Patterson Family’s
Truckee, CA
03.2022 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
Server
Village Pizzaria
Truckee, CA
08.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lifeguard
Martis Camp
Truckee, CA
05.2021 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Restaurant Hostess
Drunken Monkey Sushi
Truckee, CA
03.2020 - 07.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Truckee High School
Truckee, CA06.2024
Bachelor Of Science - Chemsitry
California Polytechnic State University
San Luis Obispo, CA06.2028
Skills
Guest relations management
Customer Service
Work Ethic
Problem Solving
Critical Thinking
Languages
American Sign Language
Native or Bilingual
Spanish
Professional Working
Timeline
Server
Village Pizzaria
08.2023 - 08.2024
Private Nanny
Dudum & Patterson Family’s
03.2022 - Current
Lifeguard
Martis Camp
05.2021 - 08.2024
Restaurant Hostess
Drunken Monkey Sushi
03.2020 - 07.2024
Truckee High School
Bachelor Of Science - Chemsitry
California Polytechnic State University