Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reese Hood

Richmond,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Retail Consultant

Fleming Associates
01.2021 - Current
  • Schedule 48 Retail Consultant Visits schedule 2 weeks in advance of coming quarter, conduct graded, in-person store walk-through with franchisee for compliance.
  • Take notes of discussion with franchisee on Operations Excellence, Operations Standards & Requirements. Document in grading system; track and resolve items.
  • Send follow up email, with outline and visit documents. Answer to daily emails from franchisees on compliance or shipping questions using prior store working insight.
  • Conduct weekly assignments: mystery shops for compliance, 3-day observations with new franchisees, transfer observations between franchisees, with driving travel across TX, LA, MS.

Store Associate

The UPS Store Inc. 6774
08.2018 - 12.2020
  • Opened and closed Monday through Saturday.
  • Greeted customers, offered shipping and packing services. Actively listened for chances to upsell sell during print services.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns such as claim follow ups.
  • Followed house account return shipping protocols for graded compliance purposes
  • Actively worked during time store was the Area Office Training Store for all incoming franchisees for 3 years.

Education

Bachelor of Science - Architecture

Howard University
Washington, DC
05.2021

Skills

  • Actively listen and negotiate during
    transaction
  • Offer clear communication to build
    rapport with customers
  • Time management and scheduling
    multiple appointments with little
    oversight
  • Being persuasive with prior
    work-knowledge, and current
    technology know-how

Timeline

Retail Consultant

Fleming Associates
01.2021 - Current

Store Associate

The UPS Store Inc. 6774
08.2018 - 12.2020

Bachelor of Science - Architecture

Howard University

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Reese Hood