Reese Krause
Vesta,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering seven years of hands-on experience in retail operations. Proficient in inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning.
Overview
8
8
years of professional experience
Work History
Department Manager
Runnings
Marshall, MN
04.2021 - Current
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Worked on and completed daily deposit for store
- Coached 10 employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted 100 visitors and customers upon arrival per day, offered assistance, and answered questions to build rapport and retention.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
Food Service Worker
Jackpot Junction Casino Hotel
Morton, MN
04.2020 - 04.2021
- Greeted 100 customers at counter per day to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Stored food in designated containers and storage areas to prevent spoilage.
- Utilized POS system to receive and process food and beverage orders.
- Assisted 15 diners by carrying plates of food, taking and delivering beverages per shift (8-12 hour shifts)
- Maintained clean, trash-free workspaces to maximize productivity and safety
Hotel Housekeeper
Jackpot Junction Casino Hotel
Morton, MN
09.2019 - 04.2020
- Cleaned 20 bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Vacuumed and mopped floors in each guest rooms and common areas to maintain clean and tidy environment.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Organized and restocked housekeeping 18 carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Inspected guest rooms and common areas to verify cleanliness and tidiness.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Gathered dirty laundry in 20 rooms to arrange for pickup to laundromat.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel
Food Service Worker
Freedom Bar And Grill
Redwood Falls, MN
05.2018 - 09.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Set up and broke down food service lines quickly to maintain service flow.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Cleaned and organized kitchen
- Monitored food quality and freshness throughout day.
- Demonstrated knowledge of 50 menu items and corresponding ingredients.
- Stored food in designated containers and storage areas to prevent spoilage.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Adjusted food preparation methods in accordance with 60 customer requests per shift.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Distributed food to waiters and waitresses to serve to customers.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Sales Associate
Holmberg Orchard
Vesta, MN
09.2015 - 11.2018
- Organized 60 racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging 200 items.
- Helped customers locate products
- Helped cashier 100 customer per day
- Organized and cleaned stock room
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Wabasso Secondary
Wabasso, MN05.2021
Skills
- Product Restocking along with sales and service, Purchasing
- General Housekeeping, Workload Balancing
- Conflict De-Escalation, Customer Engagement
- Daily Task Assistance, Coaching and Mentoring, Directing Team Members,
- Supervisor, Employee Empowerment
- Work Assignments, Planning, and Organization, Training and Development
- Equipment Preparation, Managing Cash Register
- Safety and Security, Department Inspection, End Cap Placement
- Policy and Procedure Adherence
Timeline
Department Manager
Runnings
04.2021 - Current
Food Service Worker
Jackpot Junction Casino Hotel
04.2020 - 04.2021
Hotel Housekeeper
Jackpot Junction Casino Hotel
09.2019 - 04.2020
Food Service Worker
Freedom Bar And Grill
05.2018 - 09.2019
Sales Associate
Holmberg Orchard
09.2015 - 11.2018
High School Diploma -
Wabasso Secondary