Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reese Krause

Vesta,MN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering seven years of hands-on experience in retail operations. Proficient in inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning.

Overview

8
8
years of professional experience

Work History

Department Manager

Runnings
04.2021 - Current
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Worked on and completed daily deposit for store
  • Coached 10 employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted 100 visitors and customers upon arrival per day, offered assistance, and answered questions to build rapport and retention.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands

Food Service Worker

Jackpot Junction Casino Hotel
04.2020 - 04.2021
  • Greeted 100 customers at counter per day to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Monitored food quality and freshness throughout day.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Processed customer payments and balanced cash drawers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Utilized POS system to receive and process food and beverage orders.
  • Assisted 15 diners by carrying plates of food, taking and delivering beverages per shift (8-12 hour shifts)
  • Maintained clean, trash-free workspaces to maximize productivity and safety

Hotel Housekeeper

Jackpot Junction Casino Hotel
09.2019 - 04.2020
  • Cleaned 20 bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Vacuumed and mopped floors in each guest rooms and common areas to maintain clean and tidy environment.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Organized and restocked housekeeping 18 carts at end of each shift to prepare for next shift.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
  • Inspected guest rooms and common areas to verify cleanliness and tidiness.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
  • Gathered dirty laundry in 20 rooms to arrange for pickup to laundromat.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Handled requests for extra linens, toiletries and other supplies.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Sorted, laundered and put away various laundry items.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel

Food Service Worker

Freedom Bar And Grill
05.2018 - 09.2019
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
  • Cleaned and organized kitchen
  • Monitored food quality and freshness throughout day.
  • Demonstrated knowledge of 50 menu items and corresponding ingredients.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Adjusted food preparation methods in accordance with 60 customer requests per shift.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
  • Distributed food to waiters and waitresses to serve to customers.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.

Sales Associate

Holmberg Orchard
09.2015 - 11.2018
  • Organized 60 racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging 200 items.
  • Helped customers locate products
  • Helped cashier 100 customer per day
  • Organized and cleaned stock room
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

Wabasso Secondary
Wabasso, MN
05.2021

Skills

  • Product Restocking along with sales and service, Purchasing
  • General Housekeeping, Workload Balancing
  • Conflict De-Escalation, Customer Engagement
  • Daily Task Assistance, Coaching and Mentoring, Directing Team Members,
  • Supervisor, Employee Empowerment
  • Work Assignments, Planning, and Organization, Training and Development
  • Equipment Preparation, Managing Cash Register
  • Safety and Security, Department Inspection, End Cap Placement
  • Policy and Procedure Adherence

Timeline

Department Manager

Runnings
04.2021 - Current

Food Service Worker

Jackpot Junction Casino Hotel
04.2020 - 04.2021

Hotel Housekeeper

Jackpot Junction Casino Hotel
09.2019 - 04.2020

Food Service Worker

Freedom Bar And Grill
05.2018 - 09.2019

Sales Associate

Holmberg Orchard
09.2015 - 11.2018

High School Diploma -

Wabasso Secondary

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Reese Krause