Reese O'Donnell
Orlando,FL
Summary
Dynamic Ski Rental Technician with a proven track record at Winterclub Indoor Ski & Snowboarding, enhancing customer satisfaction through exceptional service and adaptive learning. Skilled in repair techniques and safety procedures, I effectively managed high-volume traffic, reducing wait times and ensuring optimal equipment fit, fostering a positive experience for all clients.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
7
7
years of professional experience
Work History
Ski Rental Technician
Winterclub Indoor Ski & Snowboarding
12.2021 - 12.2024
- Boosted repeat business through exceptional customer service and timely resolution of issues.
- Collaborated with ski instructors to identify appropriate equipment for clients based on skill level and personal preferences.
- Enhanced customer satisfaction by providing efficient ski rental services and equipment recommendations.
- Contributed to a positive team atmosphere through effective communication and collaboration with colleagues.
Front of House Employee
Tijuana Flats
04.2018 - 05.2018
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
Associate of Science - Finance
The University of West Florida
Pensacola, FL05-2026
Skills
- Computer skills
- Repair techniques
- Safety procedures
- Adaptive learning
Accomplishments
- Achieved outdoor picnic tables and proper environment standards by completing blueprints and tasks with accuracy and efficiency.
- Supervised team of [15-30] staff members.
- Documented and resolved complications during planning and work days.
Timeline
Ski Rental Technician
Winterclub Indoor Ski & Snowboarding
12.2021 - 12.2024
Front of House Employee
Tijuana Flats
04.2018 - 05.2018
Associate of Science - Finance
The University of West Florida
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