Reese Pierson
Clarkston,MI
Summary
Dedicated and results-oriented professional, bringing extensive experience in team supervision, project management, and customer satisfaction to a dynamic role at ITW Dynatek. Committed to enhancing team performance and achieving unparalleled results, with a proven ability to establish and nurture long-term partnerships that align seamlessly with ITW Dynatek's values of Quality, Innovation, and Sustainability. Eager to apply strategic leadership and commitment to excellence to a challenging position within an esteemed organization.
Overview
18
18
years of professional experience
Work History
Operations & Sales Manager
Preferred Property Care, LLC
11.2018 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Developed comprehensive project plans, aligning timelines, milestones, and budget requirements for timely, high-quality results.
- Monitored progress, adjusted schedules, and allocated resources to keep projects on track, avoiding delays.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and surpassing expectations.
- Managed multiple projects simultaneously, prioritizing tasks based on urgency and organizational goals.
- Trained and guided team members to maintain high productivity and performance metrics in purchasing, sales, and customer account operations.
- Avoided production delays through efficient and timely site inspections, demonstrating keen attention to detail.
Regional Operations Manager
AGM Management
04.2013 - 11.2018
- Led weekly meetings with regional staff to review progress, address challenges, and drive task completion.
- Streamlined regional operations by implementing efficient processes and procedures.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Directed and motivated a diverse team, providing constructive feedback to enhance individual and collective performance.
- Supervised a dynamic team, offering constructive feedback to enhance individual and collective performance.
- Streamlined regional operations by implementing efficient processes, resulting in increased productivity and reduced operational expenses.
- Tracked and recorded on-site staff's progress in ensuring compliance with industry standards.
- Reviewed and approved purchases or contracts, exercising sound financial judgment to optimize operational efficiency.
- Assisted with bidding, negotiating, and supervising outside contractors and capital improvement projects, ensuring cost-effective solutions without compromising quality.
- Engaged in seamless collaboration with cross-functional team members to strategically oversee the administration of major upgrades, capital improvements, and various contracts, playing a pivotal role in nurturing and maintaining effective relationships with vendors.
Operations & Sales Manager
Traverse Restoration, Inc
05.2006 - 04.2013
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient resource utilization.
- Successfully reviewed plans, policies and procedures, ensuring compliance with local regulations.
- Successfully managed multiple projects simultaneously, prioritizing tasks based on urgency, resource availability, and organizational goals.
- Monitored project performance, identified areas of improvement, and made strategic adjustments to keep projects on track.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and exceeding expectations throughout the engagement process.
Skills
- Effective Communication
- Client Relationship Management
- Portfolio Management
- Operational Optimization
- Regulatory Compliance
- Vendor Management
- Financial Oversight
- Team Training and Development
- Inspection and Quality Assurance
- Strategic Planning and Execution
Timeline
Operations & Sales Manager
Preferred Property Care, LLC
11.2018 - Current
Regional Operations Manager
AGM Management
04.2013 - 11.2018
Operations & Sales Manager
Traverse Restoration, Inc
05.2006 - 04.2013
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