Reese Rainar
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations at Umai Sushi Restaurant. Leveraged exceptional customer service and sales expertise to mentor new hires, significantly improving team efficiency and guest engagement. Mastered menu memorization and POS systems, embodying a professional appearance and strong work ethic as well as creating a strong relationship with all.
Overview
2
2
years of professional experience
Work History
Cook
Slate
03.2024 - 05.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Server Trainer
Umai Sushi Restaurant
11.2023 - 02.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
Server
Max's Eatery
11.2021 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Created bonds with customers to help promote a comfortable and enjoyable dining experience
Education
No Degree - Bachelors in Marketing Science
Millersville University of Pennsylvania
Millersville, PA05.2027
High School Diploma -
Manheim Twp High School
Lancaster, PA06.2023
Skills
Customer Service
Strong Work Ethic
Exceptional customer service
Guest Engagement
Professional Appearance
Menu Memorization
Sales expertise
Personable
Strong communication Skills
Strong knowledge of social media
Timeline
Cook
Slate
03.2024 - 05.2024
Server Trainer
Umai Sushi Restaurant
11.2023 - 02.2024
Server
Max's Eatery
11.2021 - 06.2023
No Degree - Bachelors in Marketing Science
Millersville University of Pennsylvania
High School Diploma -
Manheim Twp High School
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