Reese Smith
Sherman
Summary
Resourceful Front Liner known for high productivity and efficient task completion. Specializes in customer service, problem-solving, and time management skills. Excels at communication, empathy, and adaptability, ensuring exceptional service delivery in fast-paced environments.
Highly skilled Front Liner with background in providing excellent service and maintaining exceptional customer interactions. Strengths lie in communication, problem-solving and multitasking abilities, ensuring smooth operations at all times. Notable contributions include improving service efficiency, enhancing customer satisfaction, and resolving conflicts effectively. Demonstrated ability to work under pressure while maintaining professionalism and delivering high-quality results.
Overview
2
2
years of professional experience
Work History
Frontline Therapist
Behavior Network
McKinney
09.2025 - Current
- Assisted clients with behavioral support and intervention plans.
- Maintained accurate records of client interactions and progress.
- Collaborated with team members to develop effective strategies for client engagement.
- Monitored client behavior and reported significant changes to supervisors.
- Provided immediate support during crisis situations to ensure client safety.
- Participated in training sessions on best practices for behavioral management techniques.
- Communicated effectively with other members of the team.
- Trained new employees on proper customer service techniques.
Marina Dock Hand
Highport Resort & Marina
Pottsboro
01.2025 - 09.2025
- Assisted boaters with docking and undocking procedures.
- Conducted routine inspections of marina facilities and equipment.
- Maintained cleanliness and organization of dock areas and storage spaces.
- Operated fuel pumps and handled fuel transactions for boats.
- Provided customer service by answering questions and assisting guests.
- Provided customer service by responding to questions regarding boat rentals, fuel prices, and other services offered at the marina.
- Assisted customers with the loading and unloading of their boats onto the docks.
- Communicated effectively with customers regarding any changes or updates concerning their reservations.
- Trained new employees on proper safety procedures when working around dock areas.
- Maintained accurate records of customer information including boat registration numbers and contact information.
- Monitored weather conditions in order to ensure safety of vessels docked at the marina.
- Responded quickly to emergency situations involving vessels or personnel on board them.
- Resolved conflicts between customers over issues such as docking space availability or payment disputes.
- Organized storage areas for boating supplies such as life jackets, anchors, ropes, and cleaning supplies.
- Coordinated with staff members in order to ensure that all customer requests were handled promptly and correctly.
Frontline Therapist
Behavior Network
McKinney
06.2024 - 12.2024
- Assisted clients with behavioral assessments and intervention strategies.
- Supported staff with daily operational tasks and client interactions.
- Maintained accurate records of client progress and feedback.
- Organized resources and materials for client sessions and events.
- Implemented safety protocols to maintain a secure environment for clients.
- Trained new employees on proper customer service techniques.
Education
Certified Phlebotomist - Phlebotomy
Lone Star Phlebotomy
Sherman, Texas 02.2026 - 03.2026
Skills
- Proficiency in blood collection
- Specimen preparation
- Behavioral support
- Patient care
Timeline
Certified Phlebotomist - Phlebotomy
Lone Star Phlebotomy
02.2026 - 03.2026
Frontline Therapist
Behavior Network
09.2025 - Current
Marina Dock Hand
Highport Resort & Marina
01.2025 - 09.2025
Frontline Therapist
Behavior Network
06.2024 - 12.2024