Summary
Overview
Work History
Education
Skills
Timeline
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Reese Welch

Lakeway,Texas

Summary

Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Excels in customer service, and a desire to deliver a phenomenal experience. Offers excellent technical and management abilities, and the ability to handle challenging work.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Starbucks
11.2022 - 05.2024
  • Anticipated customer and store needs by constantly evaluating the environment and customers for cue
  • Delivered legendary customer service to all customers by acting with a "customer comes first" attitude and building connections
  • Collaborated with management to develop and implement strategies to optimize productivity and exceed sales targets for the shift
  • Mentored 15+ new and existing employees on selling strategies, customer relation management, and advanced product knowledge
  • Developed strategies for improving operational efficiency and customer service levels
  • Managed cross-functional team of 6-15 people at a time, increased business efficiency by 10%
  • Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.

Barista Trainer

Starbucks
Lakeway, TX
10.2021 - 05.2024
  • Provided excellent customer service by responding to inquiries quickly and professionally
  • Memorized over 50 menu items to create customized beverages for 700+ customers a day
  • Maintained calm demeanor during high-volume periods and special events
  • Built rapport with new and returning customers to promote the company's vision and values
  • Trained new hires on menu items, computer systems, company standards, and customer service expectations
  • Received positive feedback from customers for exceptional service and creating a welcoming atmosphere in the cafe
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Education

GED -

Austin Community College
Austin, TX
05.2001 -

Skills

  • Customer-Oriented

  • Continuous Improvement

  • Conflict resolution techniques

  • Revenue benchmarks

  • Inventory Management

  • Staff Development

Timeline

Shift Supervisor

Starbucks
11.2022 - 05.2024

Barista Trainer

Starbucks
10.2021 - 05.2024

GED -

Austin Community College
05.2001 -

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Reese Welch