Summary
Overview
Work History
Education
Skills
Timeline
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Reese Woodrum

Sprinfield

Summary

Manager with a proven track record at Starbucks, excelling in customer service and team development. Skilled in cash handling and fostering strong relationships, I've effectively resolved escalated issues and mentored employees, significantly enhancing team performance. My approach combines energetic leadership with strategic decision-making, driving success and customer satisfaction.

I am a very detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. I am ready to continue growing my abilities and learning new optimal skills for succsess.

Overview

5
5
years of professional experience

Work History

Shift Manager

Starbucks
02.2021 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Oversaw loading and unloading of packages in warehouse.
  • Handled money and depositing large sums of money.

Cafe Server

Scheels Sporting Goods
09.2020 - 01.2021
  • Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
  • Contributed to team success by working collaboratively with other servers and kitchen staff.
  • Used standard formulas and recipes to prepare food items such as pastries, sandwiches and salads.
  • Succeeded in upselling menu items through suggestive selling techniques, increasing overall revenue for the cafe.
  • Skillfully handled cash transactions, ensuring accurate accounting and excellent customer service.
  • Improved order accuracy with careful attention to detail when entering orders into the point-of-sale system.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Party Planner

Sky Zone Trampoline Park
09.2019 - 01.2020
  • Enhanced client satisfaction by executing memorable and well-organized events.
  • Maintained comprehensive records of past events, streamlining future planning efforts and improving overall organization.
  • Developed customized proposals for each client, addressing their specific needs and preferences.
  • Provided exceptional customer service throughout the entire planning process, from initial consultation to post-event followup.
  • Designed visually appealing promotional materials that showcased the company''s creativity and expertise in the industry.
  • Delivered high-quality events within tight deadlines through effective time management techniques and prioritization skills.
  • Ensured compliance with local regulations by obtaining necessary permits and licenses for each event.
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Oversaw event registration process by collecting and tracking attendee information.

Education

Bachelor of Science - Media Arts And Science's

Arizona State University
Tempe, AZ
12-2027

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Punctual and reliable
  • Energetic and enthusiastic
  • Team development
  • Relationship building
  • Delegating work
  • Interpersonal skills
  • Documentation and reporting
  • Verbal and written communication

Timeline

Shift Manager

Starbucks
02.2021 - Current

Cafe Server

Scheels Sporting Goods
09.2020 - 01.2021

Party Planner

Sky Zone Trampoline Park
09.2019 - 01.2020

Bachelor of Science - Media Arts And Science's

Arizona State University

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Reese Woodrum