Reese Worthy
Thousand Oaks,CA
Summary
As a hostess and takeout employee at a restaurant, I learned the importance of multitasking and maintaining a positive attitude under pressure. I became skilled at managing reservations, greeting customers, and ensuring smooth communication between the kitchen and takeout orders. I also gained a deeper understanding of customer service by providing an efficient and friendly experience for both dine-in and takeout guests, ensuring their satisfaction while handling any issues that arose. Overall, this role taught me how to stay organized and adaptable in a fast-paced environment.
As for my current job, I leveraged skills in floral design and phone etiquette to enhance client satisfaction at Garden Florist. My collaborative efforts on large projects and adept handling of peak season demands significantly contributed to the store's efficiency and revenue growth, showcasing my ability to thrive in busy atmospheres.
Overview
4
4
years of professional experience
Work History
Florist Assistant
Garden Florist
07.2023 - Current
- Hand delivered floral arrangements to people's homes.
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
- Collaborated with team members on large projects, contributing to successful completion of orders on time and within budget constraints.
- Prepared incoming flower stocks for inclusion in arrangements, bouquets, and potted plants.
- Provided customers with courteous, knowledgeable, and efficient service.
- Supported head florist with daily tasks, improving overall efficiency and workflow within the store.
- Assisted in designing floral displays for weddings, funerals, and special events, resulting in positive client feedback.
- Prepared flowers for sale by trimming stems, removing leaves, and arranging them attractively in vases or other containers according to best practices for visual appeal and longevity.
- Extended store hours during peak seasons such as Valentine''s Day or Mother''s Day leading to higher business revenue and customer satisfaction.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
Restaurant Hostess
Bandits Grill and Bar
03.2021 - 11.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Complied with food safety and food hygiene regulations to safeguard public health.
Education
Associate of Arts - Psychology
Moorpark College
Moorpark, CA05-2025
Skills
- Hard working
- Collaborative
- Experience in customer service
- Organized
- Ability to stay composed during busy shifts
- Efficient time management skills
- Clear and effective communicator
Timeline
Florist Assistant
Garden Florist
07.2023 - Current
Restaurant Hostess
Bandits Grill and Bar
03.2021 - 11.2022
Associate of Arts - Psychology
Moorpark College
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