Reeshale Dilda
Service Lead
Sachse,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Service Lead
Central Market HEB
Plano , Texas
04.2016 - Current
- Ensured customer satisfaction by promptly responding to inquiries and requests.
- Collaborated with other departments to ensure smooth operations across teams.
- Resolved escalated customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Referred unresolved customer grievances to designated departments for further investigation.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Exceeded established service goals while leveraging customer service and employee management best practices.
- Mentored junior team members and managed employee relationships.
- Performed troubleshooting activities when necessary in order to resolve any customer issues quickly and efficiently.
- Maintained a high level of professionalism while interacting with customers over phone or email.
- Trained new staff members on company policies, procedures and best practices related to customer service.
- Led training sessions for new service leads to improve their abilities.
- Conducted cashier training sessions.
- Created and maintained a comprehensive schedule for the department
- Managed department in the absence of the department manager.
- Mastered all roles within the department
- Performed basic bookkeeping tasks such as counting currency, verifying amounts and recording transactions in the computer system.
Showtime Representative
HEB Grocery Store
San Anto , TX
03.2014 - 04.2016
- Provided customer service by answering product and service related questions.
- Provided samples of food items to customers.
- Created and maintained a positive atmosphere for customers while promoting items.
- Educated customers on the features and benefits of food products.
- Maintained records of product demonstrations and results.
- Performed daily setup, breakdown, and clean up of demonstration equipment.
- Engaged with customers through conversations about the featured product.
- Ensured compliance with safety regulations during demonstrations.
- Followed all health department standards when preparing samples.
- Promoted special deals and encouraged product purchases through effective communication and persuasion skills.
Bagger
DECA Commissary
Ramstein , Germany
09.2011 - 02.2014
- Bagged groceries for customers quickly and accurately.
- Organized checkout area to ensure a safe and efficient work environment.
- Answered customer questions regarding products and store services.
- Assisted customers with loading their purchases into their vehicles.
- Delivered courteous, prompt service by quickly attending to customer needs and requests.
Education
High School Diploma -
Ramstein High School
06-2012
Skills
- Effective problem solving
- Strong leadership
- Attention to Detail
- Time Management
- Effective Communication
- Employee Coaching
- Customer Relations
- Self Motivation
- Decision-Making
- Multitasking
- Professional phone voice
- Complaint resolution
- Adaptability and Flexibility
- Schedule mastery
- Organizational Skills
- Interpersonal Skills
- Training and Developing
- Active Listening
Accomplishments
- Partner of the year winner 2017
- Women of Distinction winner 2018
- Partner of the month nominee February 2019
- Women of Distinction nominee 2019
- Bob Brant customer service award nominee 2019
- Bob Brant customer service award nominee 2020
- Women of Distinction nominee 2020
- Because People Matter Spirit of HEB award nominee 2022
Timeline
Service Lead
Central Market HEB
04.2016 - Current
Showtime Representative
HEB Grocery Store
03.2014 - 04.2016
Bagger
DECA Commissary
09.2011 - 02.2014
High School Diploma -
Ramstein High School
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