Reesheka Jenkins

Call Center Coordinator (Full-time/40hrs weekly Debra Steele Supervisor 386 383 3786

-Medical Terminology, Medical Scheduling Collaborates with the Call Center Supervisor to coordinate the day-to-day activities of the Florida Health Care (FHCP) Call Center, Advent Health, and Halifax Health

-Participates with Interviewing, hiring, yearly performance evaluations and termination process to Call Center employees

-Assist the Call Center Supervisor on developing policies/procedures and reevaluations annually

-Adjust staff schedules, approves personal leave time and able to complete weekly payroll log

-Assists the Call Center Supervisor with maintaining and updating the FHCP Call Center Tracker Software in order to guide staff

-Assist Call Center Supervisor with producing the monthly FHCP call schedule and ensures that all schedule changes are maintained and make available for Call Center staff.

-Motivate, coach,direct and evaluate personnel

-Answers multi line phone system within the Call Center in a professional and friendly manner.

-The Call Center Trauma and Doctors line must be answered immediately at the time call received

-Complete and close call record as soon as call is completed by selecting the appropriate disposition

-Annotate/comment on call record with additional pertinent call information as needed

-Records complete and accurate messages and fax to the correct providers office

-Utilize the call tracker system to contact the appropriate provider based upon the provider call schedule.

-Utilize the call tracker system to contact the appropriate provider based upon the providers call schedule.

-Notify the correct provider or on-call designee by their preferred contact method(i.e,.pager, cellphone, or Secure messaging) of incoming call or consults as specified by their instructions

-Return voicemail call within (15)minutes, the hold function is kept to a minimum

-Aware of and uses alternate methods of communicating with the hearing impaired of those with cultural language barriers

-Use of various software applications to access, print and fax medical records,reports to FHCP and contracted providers or medical practices when requested

-Identifies, intervenes and reports risk management issues to immediate FHCP

Management

-Complete physician consults assigned to requesting specialist physician

-Updating patient's request for new physician

-Checking the Meditech system for updating patient's room assignments and making certain name is correct

• Debbie Fortier Supervisor 386 316 5371
• Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
• Completed daily charge reconciliation to keep billing current and accurate.
• Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
• Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
• Provided clerical support, addressing routine, and special requirements.
• Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
• Charted vital signs and added telemetry strips to charts.
• Answered multi-line telephone system, provided information, and directed calls.
• Prepared admissions charts and scanned records.
• Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
• Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
• Obtained payments from patients and scanned identification and insurance cards.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Answered unit calls and took messages for healthcare staff to maximize team productivity.
• Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
• Prepared and processed patient referrals and transfer requests.
• Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
• Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
• Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
• Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
• Delivered clerical support by handling range of routine and special requirements.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
• Arranged discharges and patient transportations.
• Performed various administrative tasks by filing, copying and faxing documents.
• Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
• Coordinated schedules for medical staff, optimizing workflow efficiency within the unit.
• Received and routed laboratory results to correct clinical staff members.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Passionate about learning and committed to continual improvement.
• Worked effectively in fast-paced environments.
• Paid attention to detail while completing assignments.
• Managed time efficiently in order to complete all tasks within deadlines.