Summary
Overview
Work History
Skills
Timeline
AccountManager

ReeSie Clark

Las Vegas,NV

Summary

Business-driven General Manager with more than 30 years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Analytical and determined individual committed to developing client rapport and following all customer service guidelines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

30
30

Years of professional experience

Work History

General Manager

Armed Forces Loans
Las Vegas, NV
06.2016 - 03.2022
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Designed modern employee recognition program which boosted productivity and improved morale
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability

Human Resources Manager

Armed Forces Loans
Las Vegas, NV
09.2011 - 03.2022
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Devised hiring and recruitment policies for 50-plus employee company.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Accurately prepared weekly payroll and tracking data using Quickbooks system.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

Office Manager

Armed Forces Loans
Las Vegas, NV
02.2008 - 03.2022
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Senior Loan Officer

Armed Forces Loans
Las Vegas, NV
06.2002 - 03.2022
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Conducted UCC searches and created environmental reports as part of loan process.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Closely monitored performance of current portfolio of specialty loans and made changes to achieve performance targets.

Customer Service Manager

Armed Forces Loans
Las Vegas, NV
04.2005 - 06.2008
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.
  • Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Consistently managed 50-person staff, effectively resolving issues, which resulted in top ranking out of 5 teams.

Executive Assistant

Asset Management Financial
Las Vegas, NV
03.2001 - 06.2002
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Operations Officer

Nevada First Bank
Las Vegas, NV
04.1998 - 02.2001
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Motivated and trained employees to maximize team productivity.

Assistant Branch Manager

Wells Fargo
Las Vegas, NV
10.1987 - 02.1998
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Assessed expansion plans and presented costs to forecast trends and recommend changes.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Store Manager

Lane Bryant
Las Vegas, NV
09.1983 - 11.1987
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies

Skills

  • Supplier Monitoring
  • Administrative Management
  • Program Optimization
  • Policy Development and Enforcement
  • Training Management
  • Employee Motivation
  • Decision Making
  • Goal Setting
  • Customer Service Management
  • Desktops, Laptops and Mobile Devices
  • Customer Relations
  • Money Handling

Timeline

General Manager

Armed Forces Loans
06.2016 - 03.2022

Human Resources Manager

Armed Forces Loans
09.2011 - 03.2022

Office Manager

Armed Forces Loans
02.2008 - 03.2022

Customer Service Manager

Armed Forces Loans
04.2005 - 06.2008

Senior Loan Officer

Armed Forces Loans
06.2002 - 03.2022

Executive Assistant

Asset Management Financial
03.2001 - 06.2002

Operations Officer

Nevada First Bank
04.1998 - 02.2001

Assistant Branch Manager

Wells Fargo
10.1987 - 02.1998

Store Manager

Lane Bryant
09.1983 - 11.1987

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ReeSie Clark