Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reeta Lennon

Brick,NJ

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

22
22
years of professional experience

Work History

Senior Business Relationship Manager

Chase Bank
09.2022 - Current
  • Collaborating with multiple branches throughout Ocean County NJ to enhance business client satisfaction and streamline processes.
  • Managing my time with the team within the team and mentoring branch based RMs in complex credit or cash management deals.
  • Managing a portfolio of 100+ clients generating over $5 million in annual revenue and ensuring client needs are met.
  • Providing exceptional customer service, protecting the bank and fostering long term relationship through service and referrals.
  • Actively looking for opportunities through service, referrals and prospecting.
  • Consistently exceeding performance goals, 5 time national achiever / outstanding performer.

Business Relationship Manager

Chase Bank
11.2016 - 09.2020
  • As a branch based Business Relationship Manager, I build a bridge between all areas of branch banking, always keeping clients at the center of focus.
  • Managed a portfolio of 125 business clients with revenues ranging from $1 to $5 million.
  • Serviced clients' lending, cash management and service needs, ensuring comprehensive financial support and satisfaction.
  • Strengthened client relationships by consistently delivering high-quality service and support.

Assistant Branch Manager- Branch Manager

Santander Bank Us
09.2009 - 01.2012
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Branch Operations Manager

Sovereign Bank
08.2007 - 09.2009
  • Trained employees on proper procedures and strategies to improve productivity.
  • Performed monthly compliance checks.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.

Personal Banker

Sovereign Bank
06.2005 - 07.2007
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.

Bank Teller

Sovereign Bank
10.2002 - 06.2005

Education

Associates -

Seinajoen Lukion Aikuislinja
Seinajoki FINLAND
05.1999

Skills

  • Operations Management
  • Workload Management
  • Client Engagement
  • Influencing skills
  • Customer Service
  • Team Leadership
  • Critical Thinking
  • Relationship building and management

Timeline

Senior Business Relationship Manager

Chase Bank
09.2022 - Current

Business Relationship Manager

Chase Bank
11.2016 - 09.2020

Assistant Branch Manager- Branch Manager

Santander Bank Us
09.2009 - 01.2012

Branch Operations Manager

Sovereign Bank
08.2007 - 09.2009

Personal Banker

Sovereign Bank
06.2005 - 07.2007

Bank Teller

Sovereign Bank
10.2002 - 06.2005

Associates -

Seinajoen Lukion Aikuislinja

Similar Profiles

CREATE PROFILE
Reeta Lennon