Reeta Sapkota
Customer Service Representative
Richmond,CA
Summary
Reliable team player enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Elderly Caregiver
Kindred At Home
Pleasanton , CA
2021.02 - Current
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Conferred with supervisor to discuss patient condition and medical care.
- Offered companionship and kindness to elderly patients.
- Recorded status and duties completed in logbooks for management.
Server
Tandoor Restaurant
Pinole , CA
2015.10 - 2017.11
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
Customer Service Representative
Kidzania Dubai
Dubai , UAE
2013.02 - 2015.03
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Trained new personnel regarding company operations, policies and services.
- Monitor and help kids with various activities within the facilities and their safety as well.
Education
Bachelor of Arts - Social Sciences
Tribhuvan University
Kathmandu, Nepal 2011.05 - 2014.05
Skills
First aid and safety
undefinedTimeline
Elderly Caregiver
Kindred At Home
2021.02 - Current
Server
Tandoor Restaurant
2015.10 - 2017.11
Customer Service Representative
Kidzania Dubai
2013.02 - 2015.03
Bachelor of Arts - Social Sciences
Tribhuvan University
2011.05 - 2014.05
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