Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Reetesh Lad

Cumming,GA

Summary

Dynamic and results-driven Application / Production Support Manager with over 20 years of experience in the IT industry, specializing in both on-premise and cloud-based systems. Adept at bridging technical expertise with strategic leadership, possessing a proven track record of managing complex technical projects, including server migrations, end-of-life application upgrades, and new system implementations. Extensive experience in applying ITIL methodologies in real-world environments, driving operational efficiency and cost reduction. Highly skilled in identifying areas for improvement and implementing solutions to enhance system performance and business operations. Recognized for strong leadership and communication skills, effectively engaging with stakeholders at all levels to align IT initiatives with business goals. Proficient in a wide range of technologies, including PowerShell, C#/.NET, Java, SQL, Linux, Windows platforms, IBM Websphere MQ, ConnectDirect and BizTalk. Adept at swiftly diagnosing and resolving complex technical issues, ensuring minimal downtime and improved customer satisfaction.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Global Application Support and DBA Manager

CLS Bank
06.2019 - 06.2025
  • Company Overview: CLS in the FX market provides settlement, processing and data solutions to reduce risk and deliver efficiencies. They settle over 6 Trillion USD daily FX trades for 60 000 participants and for 18 currencies.
  • Manage the Windows/Unix Application Support and DBA team over multiple geographical locations (US/GB/India).
  • Providing support of the financial/payment systems in the production and test environments.
  • Reporting line includes 4 direct and 30+ indirect staff members.
  • Ensuring that the service is prioritized and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s. Following the ITIL framework.
  • Using monitoring/ticketing tools such as Dynatrace, ServiceNow, Cloudwatch and PagerDuty to better manage the BAU tickets, review metrics and analyze performance.
  • Perform annual reviews of all direct reports; set annual objectives and provide regular feedback on performance with respect to agreed upon goals.
  • Oversee the recruitment (includes interviewing new hires), promotion and redundancy process.
  • Provide on-call escalation support management.
  • Forecast and manage budget needs for the team.
  • Manage 3rd Party IT support vendors through regular service review meetings.
  • Manage the teams in quarterly Disaster Recovery tests and ensure any findings are addressed.
  • Work closely with business and technology project managers to ensure that all project deliverables are resourced, met to an agreed timescale and standard.
  • A good understanding of application release methodologies including CI/CD. Ensuring it is monitored and running as expected.
  • Providing the required updates and escalations to management and various other stakeholders.
  • Participated and contributed in IT audits. Ensuring any findings teams were addressed to agreed timescales.
  • Worked with the management team to review and develop the strategic direction of the overall function in terms of technology, people, skills and business demands.
  • Conducted weekly skills matrix assessments for each team member, identifying and addressing knowledge gaps with custom training plans.
  • Performed End of Life/Support reviews and manage BAU / project upgrades to maintain a support position.
  • Identifying and managing operational risks and ensuring any corrective action plans are completed to an agreed date.
  • Worked on Cloud based systems and managing migration of on-premise systems to AWS.
  • Exposure to SRE processes.

Service Operations Lead (Application Support, VP)

CLS Bank
03.2012 - 05.2019
  • Provide remote and onsite end support for CLS internally developed business critical applications and 3rd Party vendor packages through Dev, UAT Test and Prod. Manage and escalate problems as appropriate.
  • Lead and supervised the successful deployments and transition of new applications into support, meeting the team’ success acceptance criteria.
  • Provided technical leadership and expertise to the Application Support team on internal projects and critical support issues.
  • Give support to the Team Manager and act as point of escalation to the junior members of the team.
  • Mentored junior members of the team, both technically and professionally.
  • Investigate defects or problems; work with the internal CLS Development team and external vendors to identify workarounds and support any fixes that are required as part of service improvement.
  • Utilized scripting languages such as Powershell, VB, SQL, Shell and JavaScript to automate/update processes where required.
  • Implement changes or fixes to applications. Support other technical changes being made which affect the CLS Business Systems. Follow the CLS Change Management procedure and other standard practices in installing and configuring applications in Test and Production environments.
  • Ensure that the BAU Service is prioritized and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place.
  • For releases, use CI/CD methodologies, using Jenkins and monitor/configure this as required.
  • Upgraded or maintained software at a time when the impact to the business is minimized.
  • Provided 24/7 on-call cover on a rotational shift basis.
  • Participated in regular Disaster Recovery testing activities.
  • Create, maintain and review operational process and support documentation.
  • Participated in planned weekend work as required.
  • As required, provide representation for Application Support changes at the weekly/daily CAB. Ensure other team’s changes do not have an impact on the delivery of the application services.

Developer Analyst

Goldman Sachs
01.2012 - 03.2012
  • Application Support Analyst at CQS Management Limited (London, UK)
  • CQS Management Ltd is a private London based hedge fund, has approx 6.1 billion assets under management. My responsibilities were:
  • Understanding many key financial/investment concepts to assist in developing/supporting statistical business reports using T-SQL for various departments.
  • Support and enhance the in-house FIX Messaging translation & Payment systems (C# & SQL).
  • Supporting and developing many file feeds using SQL & Active batch which includes our trade/position/PNL file import/export process to/from various brokers/administrators.
  • Monitor key applications and processes (in-house and 3rd party) and take action in failure scenarios. Examples of these are the DMA platforms (Bloomberg Tradebook, EMSX, Tradesmart, EZOMS) & Expose Confirmation tool.
  • Monitoring & resolving critical overnight processes that are relied upon at the start of the business day. This includes our Pricing system which retrieves prices for various securities via Bloomberg and other sources and our reconciliation data export to our 3rd party vendor (IVP Cosmos).
  • To act as a primary contact with end-users to resolve problems intra-day.
  • Manage the data feeds between our Trade booking systems (Front Arena & Tradar) – the underlying code for this is ASQL and Python which we had to debug and make small enhancements.
  • Enhance/create reports in the in-house C# based application called “Container” which calls SQL Stored Procedures & views.
  • Monitor all other jobs running on our scheduling platform.
  • Document any new support issues or new processes put into place.
  • Identify and refer infrastructure problems to the relevant teams – this includes database, network, email and web server issues.

Support Analyst/Developer

Millennium Capital Management Ltd
01.2006 - 12.2009
  • Company Overview: Millennium Partners LP (with head office based in New York) is a hedge fund which trade in various financial instruments and strategies.
  • Broker entity setup. Setup new trade data feeds from new brokers or for new businesses (with existing brokers). Work with business to ensure that the data is processed correctly and consistently.
  • Development, support and maintenance of automated overnight batch processing scripts and monitoring tools. Adapt script to changing technologies i.e. new schedulers and database servers.
  • Monitor and ensure delivery of broker trading data for reconciliation.
  • Broker data feed maintenance and enhancement; respond to and proactively adapt data feeds according to changes in the business or the data provided by the broker.
  • Provide 1st/2nd line data support for Operations and Traders. This includes PNL data flowing from Imagine, Murex and Simcorp trading systems to our 3rd party reconciliation system called TLM.
  • Monitor all back office jobs that are running on our scheduler e.g. Cron, Platform LSF and Tidal – fix any issues that occur.
  • Migrate databases (incl. tables, views and SP) from SQL server 2000 to SQL server 2005 (long term project).
  • Transfer schedules jobs from our old job schedulers (Cron & LSF) to Tidal.
  • Analyze, design and create automated reports for Trading groups, Operations and Legal.
  • Develop, maintain and enhance scripts for Stock Loan processes.
  • Document any new support issues or new processes put into place.
  • Identify and refer infrastructure problems to the relevant teams – this includes database, network, email and web server issues.

International Database Analyst

MoneyGram International Inc
03.2004 - 01.2006

Application Developer/Support

Mizuho INT PLC
07.2001 - 07.2002
  • Company Overview: a Japanese Investment bank based in London

Education

BSc (Hon) - Computer Science Sandwich Course

Kingston University
Kingston, Surrey
12.2003

Skills

  • Technical Skills: Troubleshooting, Monitoring, Log Analysis, PowerShell scripting, Java/C#/Net, SQL (T-SQL, DTS, SSIS), VB script, Shell scripting, SSH, SSL, Java Script, HTML, HTML, XML, Supporting REST API / SOAP, Basic networking, ITIL Framework
  • Software Package/Systems: Microsoft Office 365 (Word, Excel, Access, PowerPoint, Outlook, Visio, OneNote), Cisco Webex, Microsoft Teams, MS SQL Server 2012/2016/2019/2022, IBM Websphere MQ, IBM Websphere Application Server, IIS, Apache Tomcat, BizTalk, Microstrategy, BMC Remedy, RightFax, ServiceNow, Goldvision, CyberArk, PNP, Centrify, OKTA, Sybase 1254, Aqua Data Studio, Smartstream TLM, Tidal Scheduler, Platform LSF, Firefox, IE/Edge, Visual SourceSafe, TFS, GIT, Ultra Edit, Seagate Crystal Reports, Active Batch, Visual Studio, Dynatrace, Pager Duty, JIRA, Active Directory, WAX, Flexera, UKG, Jenkins, RDS, Auto-sys, Jenkins, AWS Cloudwatch, Splunk, SWIFT, Jenkins, CI/CD Pipelines, Wireshark
  • Operating Systems: Microsoft Windows Server 2008/2012/2019/2022, Windows 10, Redhat Enterprise Linux 79 / Server, AWS

Accomplishments

Integrated the new offshore team based in India to perform production support and off hour releases. Creating training plans, procedures and sessions to better assist in this process.


Consolidated all the different secure file transfer system to a single platform (i.e. Globalscape and BizTalk) to better manage the process and create a significant cost saving.


Manage the team to migrate across to the new monitoring tool, Dynatrace and utilizing it to better report on support metrics.


Used Microsoft Excel to develop an inventory/process to track all the distributed software support renewals to ensure the the renewals are not missed and raised in a timely manner. Other benefits include identifying potential cost reductions.

Certification

2024 AWS Certified Cloud Practitioner Certification

Languages

English
Full Professional
Gujarati
Native or Bilingual

Timeline

Global Application Support and DBA Manager

CLS Bank
06.2019 - 06.2025

Service Operations Lead (Application Support, VP)

CLS Bank
03.2012 - 05.2019

Developer Analyst

Goldman Sachs
01.2012 - 03.2012

Support Analyst/Developer

Millennium Capital Management Ltd
01.2006 - 12.2009

International Database Analyst

MoneyGram International Inc
03.2004 - 01.2006

Application Developer/Support

Mizuho INT PLC
07.2001 - 07.2002

BSc (Hon) - Computer Science Sandwich Course

Kingston University

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