Reeva Wilson
Concord,NC
Summary
Dedicated professional with extensive experience in the hospitality industry. Known for exceptional communication skills and a team player attitude, successfully training new staff and implementing efficient workflows to improve service delivery and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Bartender/Wait Staff Member
Pisces Sushi Bar & Lounge
Charlotte, NC
03.2022 - Current
- Crafted innovative cocktail recipes to enhance guest experience and drive bar sales.
- Trained and mentored new bartenders on mixology techniques and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Maintained cleanliness and organization of the bar area in compliance with health regulations.
- Implemented efficient workflow processes, reducing wait times during peak hours.
- Provided exceptional customer service, ensuring a welcoming dining experience for all patrons.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Created appealing table settings and dining room layouts for special occasions and events.
- Served food and beverages promptly with focused attention to customer needs.
Assistant Bartender
Red Ginger Sushi
Charlotte, NC
09.2019 - 02.2022
- Assisted bartenders in preparing and serving beverages efficiently during peak hours.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Developed knowledge of cocktail recipes and ingredient pairings to enhance customer experience.
- Collaborated with team members to streamline drink service and reduce wait times.
- Trained new staff on bar equipment operation and safety procedures for optimal performance.
- Implemented inventory tracking system to manage stock levels and minimize waste effectively.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Waitress Supervisor
Anntonys Carribean Cafe
Charlotte, NC
03.2018 - 08.2020
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored new staff on service protocols and menu knowledge.
- Coordinated staff schedules to optimize workforce efficiency during peak hours.
- Implemented feedback mechanisms to enhance service delivery and guest experiences.
- Monitored inventory levels, placing orders to maintain optimal stock availability.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
Sales Associate
Home Depot
Charlotte, NC
03.2016 - 01.2018
- Assisted customers in locating products and providing product knowledge.
- Processed transactions efficiently using POS systems and cash handling procedures.
- Maintained store organization and cleanliness to enhance customer experience.
- Resolved customer inquiries and complaints promptly, improving satisfaction levels.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to achieve daily sales goals and improve service quality.
Education
High School Diploma -
Rocky River Highschool
Charlotte, NCSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Patience and tolerance
- Complex Problem-solving
- Memory retention
- Handling difficult customers
- Team training and development
- Drink preparation techniques
- Classic cocktails
- Organizational growth
Languages
Spanish
Limited Working
English
Native or Bilingual
Pohnpeian
Native or Bilingual
Timeline
Bartender/Wait Staff Member
Pisces Sushi Bar & Lounge
03.2022 - Current
Assistant Bartender
Red Ginger Sushi
09.2019 - 02.2022
Waitress Supervisor
Anntonys Carribean Cafe
03.2018 - 08.2020
Sales Associate
Home Depot
03.2016 - 01.2018
High School Diploma -
Rocky River Highschool