Reeve Pinto
Fort Lee
Summary
Results-driven Business Analyst with 3 years of experience in data analytics and SAP FICO, focused on enhancing finance and operations. Expertise in requirement gathering, system testing, and financial process optimization. Demonstrated success in collaborating with cross-functional teams to improve user experiences and ensure timely project delivery.
Overview
3
3
years of professional experience
Work History
Business System Analyst
Techbium Software
04.2021 - 04.2023
- Conducted in-depth analysis of financial operations to identify business opportunities, reduce inefficiencies, and improve reporting accuracy.
- Gathered business requirements and collaborated with SAP FICO functional teams to configure and test modules such as GL, AP, AR, and Asset Accounting.
- Created and executed Unit Testing and User Acceptance Testing (UAT) scripts in SAP ECC 6.0 for process validations and new configurations.
- Processed journal entries, vendor invoices, payment runs, and customer receipts within SAP as part of hands-on accounting support.
- Developed detailed documentation including functional specifications, test cases, user guides, and process maps using Microsoft Visio.
- Liaised with stakeholders to prioritize enhancements, resolve issues, and support system upgrades or change requests.
- Provided end-user support and training on SAP FICO transactions to ensure adoption and compliance with financial controls.
Customer Support Specialist
Sitel
Mumbai
03.2020 - 03.2021
- Facilitated daily customer interactions, guaranteeing satisfaction.
- Resolved complex customer inquiries, achieving high satisfaction rates.
- Streamlined support processes reduce average handling time and improve team efficiency.
Education
MS - Management Information Systems
Fairleigh Dickinson University
New Jersey05.2025
Bachelor of Management Studies -
University of Mumbai
Mumbai05.2019
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Visio
- SAP ECC 60
- SQL
- python
Timeline
Business System Analyst
Techbium Software
04.2021 - 04.2023
Customer Support Specialist
Sitel
03.2020 - 03.2021
MS - Management Information Systems
Fairleigh Dickinson University
Bachelor of Management Studies -
University of Mumbai
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