Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Messer

Independence,MO

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

Sales Floor Lead

Burlington
Independence, MO
11.2023 - Current
  • Restocked shelves as needed throughout the day.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Assisted customers with locating merchandise in the store.
  • Organized displays to attract customers and promote sales.
  • Stocked shelves with merchandise according to company guidelines.
  • Maintained high standards of customer service during all interactions.
  • Ensured that aisles were neat, clean, and free from hazards at all times.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Processed payments for purchases using cash registers or point-of-sale systems.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Provided assistance to other departments when needed.
  • Cleaned work areas regularly including sweeping floors and emptying trash bins.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Evaluated work areas before planning flooring layout for different projects.

Healthcare Assistant

Emerest Health Care
Independence, MO
07.2022 - Current
  • Assisted patients with activities of daily living.
  • Ensured that all safety protocols were followed at all times.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Monitored patient progress and reported any changes to the healthcare team.
  • Reported any suspected abuse or neglect of patients to appropriate authorities.
  • Performed basic clinical tasks such as taking vital signs, height and weight measurements and blood glucose tests.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Interacted with patients in a compassionate manner to ensure their comfort during procedures or examinations.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Maintained accurate records of patient information including medical history, test results, medications and treatments administered.
  • Recorded vital signs, weight and patient information in electronic health records system.
  • Conducted patient health checks and communicated observations of patients' conditions to medical staff.
  • Assisted in the administration of medication under the supervision of a nurse or physician.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Supplied, collected and emptied patient bedpans on frequent basis.

Collections Agent

Credit One Bank N.A.
Las Vegas, NV
05.2005 - 02.2012
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Resolved complex issues that arose during the collections process.
  • Placed outbound collections calls daily to approximately several account holders.
  • Updated account status records and collection efforts.
  • Adhered to all applicable laws, regulations, and company policies.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Upheld privacy and security requirements for customer information.
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
  • Maintained accurate records of all customer contact attempts and account updates in the database system.
  • Attended weekly meetings with internal departments to discuss progress on collections efforts.
  • Investigated customer disputes and complaints regarding billing errors and incorrect charges.
  • Interviewed customers to obtain financial information, payment history and other relevant details.
  • Conducted skip-tracing activities to locate delinquent customers.
  • Utilized skip tracing techniques including phone calls, internet searches and databases.
  • Participated in training sessions related to new technologies used by the company's collections department.
  • Resolved billing discrepancies and customer credit issues.
  • Drafted correspondence to customers regarding overdue accounts and payment arrangements.
  • Received payment and posted to appropriate customer accounts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Reviewed accounts to determine payment plan compliance.
  • Negotiated rates with customers and entered payments into accounting system.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Completed skip traces on customers failing respond to collection efforts.
  • Answered customer questions regarding account discrepancies or problems.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Accepted and processed customer payments and applied toward account balances.
  • Recorded information about status of collection efforts.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Contacted customers with delinquent accounts to solicit payment.
  • Received payments and posted amounts to customer accounts.
  • Advised delinquent customers on strategies for debt repayment.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.

Education

High School Diploma -

Van Horn High School
Independnce, MO
05-1985

Skills

  • Sales Strategies
  • Visual Merchandising
  • Strong leadership
  • Promotions planning
  • Inventory
  • Shrinkage Control
  • Organizational Skills
  • Decision-Making
  • Problem-solving abilities
  • Time Management
  • Multitasking
  • Time management abilities
  • Reliability
  • Merchandising proficiency
  • Teamwork and Collaboration
  • Cash Handling
  • Self Motivation
  • Goal Setting
  • Processing payments
  • Attention to Detail
  • Full-cycle sales process
  • Team building

Timeline

Sales Floor Lead

Burlington
11.2023 - Current

Healthcare Assistant

Emerest Health Care
07.2022 - Current

Collections Agent

Credit One Bank N.A.
05.2005 - 02.2012

High School Diploma -

Van Horn High School

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Karen Messer