Summary
Overview
Work History
Skills
Timeline
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Reeves Smith

Oakland,CA

Summary

Knowledgeable and performance-driven customer success professional with experience managing multiple accounts, generating sales and revenue, developing client onboarding processes, and organizing various meetings and conferences. Possess strong customer orientation, great communication skills, excellent problem-solving skills, and significant ability to lead and manage a group of people successfully.

Overview

8
8
years of professional experience

Work History

Webcast Manager

ON24, Inc.
06.2015 - 09.2023
  • Served as primary contact for clients through the completion of their pilots or webinar campaigns
  • Organized kick-off conference calls with clients, customer success managers, and ON24 sales representatives.
  • Trained clients' teams in how to use proprietary software to run their webinar events
  • Designed and created custom landing pages, registration pages, audience consoles, and email campaigns to client specifications
  • Uploaded all client slides, videos, pre-recorded audio, or other storyboard elements and conducted testing before webinar event live dates
  • Monitored clients' webinar events in real-time to assist with any technical issues or in case of emergency
  • Edited audio and video files to create custom archives of clients' webinar events in MP4 or WAV format
  • Answered an average of 30 calls and emails per day, addressing client inquiries, solving problems, and providing up-to-date product information
  • Documented all client requests and completion of items via Salesforce Service Cloud

Skills

  • Customer success and product implementation management
  • Skilled in Salesforce Service Cloud, Adobe Suite
  • Data management
  • Client assessment and analysis
  • Project management
  • Clerical support

Timeline

Webcast Manager

ON24, Inc.
06.2015 - 09.2023

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