Refiloe Portia Tsie
Johannesburg,Gauteng
Summary
I have experience been a claims consultant and administrator with 9 years’ experience in insurance, with a track record of creating and implementing successful claim processes and strong analytical and investigative skills of valid claims and fair practice. I’m a highly flexible, enthusiastic and self-motivated individual that has the ability to give every effort in a task. with strong understanding of Assessing Support Officer and experience with balancing diverse workload to meet changing and competing business requirements. Resolves tactical issues, applies and creates new processes and provides operational support in the claims disciplines. Fosters innovative solutions and builds cooperative alliances between mission partners to address organization priorities, resources and work processes.
Overview
11
11
years of professional experience
Work History
Assessing Support Officer
Telesure Investment Holdings
05.2024 - Current
- Served as a reliable point of contact between clients and specialized teams within the organization, streamlining communication pathways effectively.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Developed a comprehensive knowledge base, enabling faster response times for common support queries.
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
- Reduced claim turn around time , by ensuring that customers vehicles are correctly delivered to the repairers and repairs are conducted correctly .
- Ensured that the communications with the repairers is effective and timeous so that we are updated with the progress of the repairs.
- Delivering vehicles to the appropriate location
- Handling customer concerns regarding tow's and repairs
Total Loss Claims Consultant
Momentum Insure
07.2019 - 04.2023
- Receiving and processing claims
- Ensuring that claims are paid quickly, accurately and efficiently
- Maintaining high levels of customer satisfaction while exercising control of claim costs
- The key is to have excellent customer service
- Attention to Detail
Claims Consultant
Alexander Forbes
01.2016 - 06.2019
- Improved claims processing efficiency by streamlining workflows and implementing best practices.
- Facilitated smooth communication between all parties involved in the claims process – from clients to adjusters – resulting in efficient resolutions without undue delays or setbacks.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
Assistant Art Director
Asi-B Films
07.2014 - 11.2014
- Supported the Art Director in creating innovative layouts
- Assisting with Set Design and Construction
- Props and Set Dressing
- Research and Reference Materials
- Budget and Resource Management
- Location Scouting Assistance
- Scheduling and Time Management
Education
Short Term Insurance -
CKP Development Agency
Johannesburg 01.2017
Higher Certificate - Business Management
CTI Education Group
Pretoria01.2015
NSC certificate -
Fransican Matric Project St. Anthony -GDE Matriculant
Boksburg01.2013
Skills
- Customer Service
- Computer Literacy
- Creativity
- Teamwork
- Problem-solving
- Attention to Detail
- Office administration
- Verbal and written communication
- Documentation skills
- Support services
- Conflict management
- Technical support
- Time management
Learnership
CKP Development Agency, 01/01/17, Short Term Insurance 49929(NQF Level 4)
Languages
English
Full Professional
Interests
Photography
Timeline
Assessing Support Officer
Telesure Investment Holdings
05.2024 - Current
Total Loss Claims Consultant
Momentum Insure
07.2019 - 04.2023
Claims Consultant
Alexander Forbes
01.2016 - 06.2019
Assistant Art Director
Asi-B Films
07.2014 - 11.2014
Short Term Insurance -
CKP Development Agency
Higher Certificate - Business Management
CTI Education Group
NSC certificate -
Fransican Matric Project St. Anthony -GDE Matriculant
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