REFILWE LILLIAN MOLAWA
Mahikeng
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Housekeeper
Theo and Lele Business Enterprise
11.2022 - Current
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Disposed of trash and recyclables each day to avoid waste buildup.
Waitress/Hostess
City Lodge Hotel Hatfield
07.2019 - 09.2022
- Used cash registers and credit card machines to cash out customers.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Housekeeping Certificate -
Berea Technical College
KwaZulu Natal, South Africa01.2014
Senior Certificate - Grade 12
Letsatsing Science High School
North West, South Africa01.2011
Skills
- Excellent interpersonal skills
- Guest relations
- Customer service-focused
- Hospitality and accommodation
- Health and safety compliance
- Verbal and written communication
Languages
English
Full Professional
Timeline
Housekeeper
Theo and Lele Business Enterprise
11.2022 - Current
Waitress/Hostess
City Lodge Hotel Hatfield
07.2019 - 09.2022
Senior Certificate - Grade 12
Letsatsing Science High School
Housekeeping Certificate -
Berea Technical College
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