Osama Mohamed
Houston,TX
Summary
Developed key skills in fast-paced sales environment, including team leadership, strategic planning, and customer relationship management. Proven ability to drive sales growth and enhance team performance. Looking to transition these skills into new field, contributing to dynamic and results-oriented team.
Overview
3
3
years of professional experience
Work History
Sales Manager
Premier Secure Insurance
02.2025 - 05.2025
- Helped individuals enroll in health insurance plans through providers such as Blue Cross Blue Shield, Ambetter, and Affordable Care Act (Obamacare) programs — ensuring plans matched their personal needs and budgets.
- Delivered clear, engaging explanations of complex healthcare options to diverse clients, building trust and improving customer understanding.
- Developed strong interpersonal skills through daily client interactions — similar to retail or demo environments — where clear communication and patience were key.
- Worked both independently and as part of a team to meet outreach, enrollment, and customer satisfaction goals in a fast-paced, service-driven setting.
- Maintained accurate client records, followed up to ensure ongoing coverage, and consistently demonstrated professionalism and reliability.
Barista
Sweet
12.2023 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Provided Great Customer Service by greeting every customer warmly building relationships with customers, encouraging repeat customers and creating a welcoming environment.
- Adapted to a fast-paced environment, effectively handling high volumes of customer during peak hours.
- Maintain a thorough menu knowledge, including specials and promotions, to provide information and upsell when appropriate.
- Conducted daily reports on stock, revenue, equipment, and ingredients such as coffee beans, dairy products, syrups, and other essential ingredients.
Body Shop Assistant
All American Towing
05.2022 - 12.2022
- Created and Reviewed orders outlining necessary repairs.
- Assisting in quality control by inspecting repaired vehicles to ensure quality and make any necessary touch-ups or corrections to vehicles.
- Keeping stock of resources alongside ordering, receiving, and organizing parts, materials, and supplies.
- Conducted routine maintenance on shop equipment and tools to ensure they were in good working condition, minimizing downtime and ensuring safe operation.
Pressure Washer
832-Washers
11.2021 - 08.2022
- Engaged with customers to assess their needs, provide quotes, and schedule services.
- Ensured high levels of customer satisfaction by delivering prompt, courteous, and professional service.
- Conducted pressure-washing services for residential and commercial properties, including driveways, sidewalks, decks, patios, and building exteriors.
- Expanded client base through networking, referrals, and community engagement.
- Created and maintained an online presence through website management and social media platforms.
Drive-Thru Operator
McDonald's
11.2021 - 03.2022
- Familiarity with food safety and sanitation guidelines to ensure a clean and safe working environment
- Worked with my team to meet all of the food service needs for over 100 customers per day
- Preformed Shift change tasks to keep the store organized and efficient each day
Education
High School Diploma -
Houston Community College
05.2026
Skills
- Strong Attention to detail and problem-solving skills, ensuring high-quality results and customer satisfaction
- Proficient in using various POS systems for processing transactions, managing orders, and maintaining accurate financial records
- Assisted with technical tasks in auto body repair, including using diagnostic tools, performing repairs, and maintaining shop equipment
- Ensured accuracy and quality in order processing, beverage preparation, and vehicle repairs, maintaining high service and product delivery standards
- Ability to troubleshoot equipment issues and perform necessary adjustments
- Strong problem-solving abilities to address customer concerns and ensure satisfaction
- Commitment to maintaining a safe work environment for both employees and clients
Languages
Arabic
Native or Bilingual
Timeline
Sales Manager
Premier Secure Insurance
02.2025 - 05.2025
Barista
Sweet
12.2023 - 04.2024
Body Shop Assistant
All American Towing
05.2022 - 12.2022
Pressure Washer
832-Washers
11.2021 - 08.2022
Drive-Thru Operator
McDonald's
11.2021 - 03.2022
High School Diploma -
Houston Community College
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