Refugia Luzania
Phoenix,AZ
Summary
Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun. Driven Substitute Teacher adept at overseeing classes on long-term basis to cover for medical or personal absences. Passionate educator with in-depth approach to learning. Successfully leverages wide range of instructional approaches.
Overview
13
13
years of professional experience
Work History
Substitute Teacher, K-12
Kelly Educational Staffing
11.2023 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Served as a mentor for new teachers, providing guidance and support throughout their first year of teaching.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Monitored student behavior and administered discipline as needed.
- Self-motivated, with a strong sense of personal responsibility.
Case Manager Specialist
State Of Arizona Department Of Child Safety
08.2023 - 12.2023
- Managed volunteer programs focused on providing community services to underserved populations.
- Managed high caseloads efficiently, prioritizing cases based on urgency and need.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options, connecting them with appropriate medical providers, and helping them understand available treatment modalities.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Advocated for clients during meetings with service providers or legal representatives, promoting informed decision-making processes that respected individual autonomy and dignity.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Attendance Clerk
J.R. Davis Elementary School
07.2019 - 08.2023
- Answered queries by locating and retrieving necessary files.
- Retrieved and disseminated information from computer databases.
- Accessed and used computer software applications to update and maintain records.
- Prepared files for archiving and exchanges, tracking file movement and history.
- Called parents and guardians to inquire about late or truant students.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
- Developed exceptional time management, relationship building and organizational skills from working in busy school setting.
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Checked records for accuracy and completeness, and corrected errors.
- Made appropriate file information updates and system upgrades.
- Input daily attendance information into the office database for 300+ student schools.
- Processed and scanned files into electronic databases.
- Added, modified, and purged file entries.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery
Recreational Lead
City Of Phoenix Parks And Recreation
10.2018 - 03.2023
- Managed leave requests and absences and arranged covers to facilitate the smooth flow of operations.
- Adjusted equipment to meet different productivity levels.
- Held weekly team meetings to inform team members of company news and updates.
- Established open and professional relationships with team members to resolve various issues quickly.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Coached team members in techniques necessary to complete job tasks.
- Worked on different stations to provide optimal coverage and meet production goals.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Built strong relationships with customers through a positive attitude and attentive response.
- Trained new team members by relaying information on company procedures and safety requirements.
- Designed astrategic plan for component development practices to support future projects.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Merchandise Processor
Goodwill Industries Of Arizona
01.2011 - 10.2017
- Tagged newly arrived merchandise with warehouse identification stickers and moved to thecorrect storage locations.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates, and anticipated delays.
- Used warehouse management system and handheld scanners to document merchandise movements.
- Picked orders, packed boxes, and prepared shipments.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coordinated intake of up to 50 large shipments per day.
- Recommended merchandise and services that would meet customer needs.
- Provided new item setup, merchandising, and inventory control.
- Inspected items to check quality and accuracy against specifications.
- Sorted, priced, and stocked merchandise on thesales floor.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Assisted customers with locating and obtaining items to deliver streamlined and efficient production.
- Reviewed incoming shipments for correctness to ensure no damage or duplication of orders.
Education
Master of Science - Criminal Science
Grand Canyon University
Phoenix, AZ06.2025
Bachelor of Science - Criminal Justice
Grand Canyon University
Phoenix, AZ04.2023
Skills
Attendance Recordkeeping
Clerical Support
Advanced Excel Spreadsheet Functions
Document Classification
Professional Correspondence
Spreadsheet Tracking
Customer Satisfaction
Discipline Documentation
Data Entry
Word Processing
Record Retrieval
Student Database Management
Truancy Reporting
Lesson Plan Development
Behavior Management
[Language] Fluency
Equipment Troubleshooting
Instructional Strategies
Science concepts understanding
Documentation And Reporting
Classroom Organization
IEP understanding
Lesson Planning
Discipline
Lesson Plan Implementation
Proficient in [Software]
Parent Communication
Recordkeeping
Languages
Spanish
Native or Bilingual
Timeline
Substitute Teacher, K-12
Kelly Educational Staffing
11.2023 - Current
Case Manager Specialist
State Of Arizona Department Of Child Safety
08.2023 - 12.2023
Attendance Clerk
J.R. Davis Elementary School
07.2019 - 08.2023
Recreational Lead
City Of Phoenix Parks And Recreation
10.2018 - 03.2023
Merchandise Processor
Goodwill Industries Of Arizona
01.2011 - 10.2017
Master of Science - Criminal Science
Grand Canyon University
Bachelor of Science - Criminal Justice
Grand Canyon University
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