Refugio Torres
Rialto,CA
Summary
Dynamic Auto Body Shop Manager with proven expertise at Carstar Avalon Collision, excelling in cost estimation and quality control. Skilled in employee training and conflict resolution, I have successfully improved operational efficiency and customer satisfaction, while fostering strong relationships with clients and vendors. Recognized for implementing effective inventory management strategies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Auto Body Shop Manager
Carstar avalon Collision
Upland, CA
08.2017 - Current
- Analyzed sales data to identify trends in customer demand for specific types of repair services.
- Investigated complaints from customers regarding unsatisfactory workmanship or delays in completion times.
- Evaluated employee performance on a regular basis, providing feedback where appropriate.
- Created detailed reports outlining progress made on projects as well as any issues that arose during repairs.
- Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Ensured that all safety regulations were followed by employees while working on vehicles.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Worked closely with customers throughout repair process to answer questions and address concerns promptly.
- Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
- Provided guidance and support to technicians when they encountered difficult problems or challenges.
- Developed and implemented cost-saving measures to reduce overhead expenses.
- Wrote complete and accurate cost estimates for labor and parts.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
- Trained new employees on proper techniques for repairing vehicles according to industry standards.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed estimates prepared by technicians and adjusted as necessary for accuracy and cost effectiveness.
- Engaged with customers to resolve escalated issues, discuss, and arrange payment schedules, facilitate sales and support customer satisfaction objectives.
- Monitored inventory levels of supplies needed for repairs, ordering additional items as needed from vendors.
- Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
- Developed strategies to increase profitability and efficiency in the shop.
- Greeted customers and took time to answer questions.
- Hired and trained technicians, monitoring and evaluating job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Body Shop Estimator
Avalon Collision Center
Glendora, CA
02.2012 - 07.2017
- Created estimates for insurance companies, detailing parts and labor costs.
- Provided customers with invoices and receipts detailing services performed.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Researched part availability to reduce repair timeframes.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Verified accuracy of invoices from vendors before payment processing.
- Conducted quality inspections on completed repairs.
- Provided customer service by answering inquiries about repair status.
- Documented repair processes and completed work orders.
- Distributed vehicle parts to technicians for replacement on in-shop vehicles.
- Kept up-to-date with industry standards and new repair techniques.
- Performed diagnostic tests on vehicles to detect issues and root causes.
- Assisted in training new staff members on estimating procedures.
- Attended advanced training classes to learn new skills and earn certifications for auto body work.
- Prepared damage reports outlining all necessary repairs.
- Coordinated with other departments to ensure timely completion of repairs.
- Monitored progress of repairs against estimate timeline.
- Ordered parts required for vehicle repairs.
- Met with customers to explain the repair process and answer questions.
- Negotiated prices with suppliers to reduce overall cost of repairs.
- Participated in regular meetings with management team to discuss workloads.
- Coordinated with insurance companies for repair approvals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
Body Shop Parts Manager
auto square collision center
El Monte, CA
07.2006 - 12.2008
- Coordinated with service department to ensure availability of necessary parts for repairs.
- Evaluated returned items for warranty claims or exchange opportunities.
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
- Maintained accurate inventory records and reordered parts as needed.
- Utilized parts management software for inventory tracking and order processing.
- Coordinated ordering activities with suppliers to ensure availability of required products at competitive prices.
- Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
- Created purchase orders for purchased materials and tracked delivery status.
- Assisted technicians in locating hard-to-find parts by researching alternative sources of supply.
Education
High School Diploma -
La Puente High School
La Puente, CA07-2016
Skills
- Inventory management
- Cost estimation
- Quality control
- Customer service
- Employee training
- Project management
- Workflow coordination
- Staff training
- Welding techniques
- Collision estimating
- Conflict resolution
- Staff hiring
- Vehicle repair
- Parts ordering
- Problem solving
- Effective communication
- Team leadership
- Safety compliance
- Workflow optimization
- Problem-solving abilities
- Relationship building
Certification
I-car Gold. tesla certified training
Languages
Spanish
Professional
References
References available upon request.
Timeline
Auto Body Shop Manager
Carstar avalon Collision
08.2017 - Current
Body Shop Estimator
Avalon Collision Center
02.2012 - 07.2017
Body Shop Parts Manager
auto square collision center
07.2006 - 12.2008
High School Diploma -
La Puente High School
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