Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reg Webster

Carlsbad,CA

Summary

Very accomplished in collaborating with organizational leaders in establishing business goals and devising strategies that drive revenue generation and business growth. Ranked number #1 out of 50 brick and mortar communities in Leading Performance in NOI exceeding expectations.

Proven history in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Experienced in managing Healthcare operations with exceptional team supervision, project coordination and analytical critical thinking skills.

Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Meticulous collaborator with strong organizational skills. Ability to oversee multiple projects simultaneously with a high degree of accuracy.

Seeking a permanent position and contributing my expertise to a dynamic company. Willing to relocate Skills Excellent with increasing product lines to increase revenue. Excellent communication skills with a focus on team building and customer relationships. Outstanding organizational and multitasking, and problem-solving abilities. Operations management specialist in business and strategic planning. Management Team Leadership Partnership Development Customer Support Revenue Growth Strategic Partnership Leadership and People Development P&L Responsibility Financial Management People and Culture Operational Efficiency Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance.

Proactive and hardworking individual focused on continuous operational improvement. Focused Regional Operations Executive with 10 plus years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.

Overview

6
6
years of professional experience

Work History

Corp Regional Director-Operations -Temp Assignment

Evergreen Healthcare
01.2023 - 07.2023
  • Provided oversight of case management direction, education and training and financial guidance to leaders,
  • Oversight of multiple facilities in Northern and Central Valley increasing patient numbers which increased revenue by creating strategies that fit with company's vision and mission
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
  • Increased company growth through collaboration with sales and marketing departments managing over 35 calls per day, increasing sales by 15%
  • Led development of strategic marketing plans to raise awareness and drive sales growth
  • Collaborated with senior management to develop strategic initiatives and long-term goals
  • Maintained consistent growth in revenue, contribution margin, operating profit, and EBITDA
  • Monitored budget and utilized operational resources
  • Oversaw day-to-day production activities in accordance with business objectives
  • Collaborated with functional leaders to implement new procedures and corrective actions to improve quality
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity
  • Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits
  • Assisted in recruiting, hiring, and training of team members
  • Defined, implemented, and revised operational policies and guidelines
  • Mentored and coached team members to foster productive and engaging work environment
  • Assisted in recruiting, hiring, and training of team members.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality

CEO/Executive Director of Operations

Brookdale
04.2017 - 12.2022
  • Provided exceptional counseling, case management direction, education and training to diverse patient base in 120 bed SNF, and 400 home health patients
  • Negotiated new annual contracts and service agreements with vendors to achieve prime pricing
  • Updated and maintained sales membership database on consistent basis
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
  • Drove strategic improvements to enhance operational and organizational efficiencies resulting in ZERO deficiency State surveys
  • Exercised appropriate cost control to meet multi-million-dollar budgets
  • Evaluated service contracts and collaborated with legal counsel on negotiated acquisitions
  • Maintains P&L and shoulders corporate fiscal responsibility and exceeded NOI budget
  • Developed business plans to evaluate new business acquisitions
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment
  • Built relationships with donors, government officials and other organizations to secure funding and support organization
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability
  • Managed problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Established foundational processes for business operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.

Education

MBA—Masters - Business Administration, Finance & Accounting

University of Phoenix
Phoenix, AZ

BS—Bachelor of Science - Healthcare Administration-Materials Management

Southern Illinois University
Carbondale, IL

Skills

  • Corporate Monitoring
  • Crisis Communications
  • Culture Transformation
  • Cisco Routers and Switches

Timeline

Corp Regional Director-Operations -Temp Assignment

Evergreen Healthcare
01.2023 - 07.2023

CEO/Executive Director of Operations

Brookdale
04.2017 - 12.2022

MBA—Masters - Business Administration, Finance & Accounting

University of Phoenix

BS—Bachelor of Science - Healthcare Administration-Materials Management

Southern Illinois University
Reg Webster