Regan Bard Gomes
Queens,NY
Summary
Technically adept IT Support Specialist known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software installation, and hardware maintenance. Excel in problem-solving, communication, and time management to deliver outstanding technical support and customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. IT Support Specialist
The Metropolitan Christian Co-Operative Housing Society Ltd.
Dhaka, Bangladesh
05.2015 - 11.2023
- Provided technical support to employees via phone, email, and remote access.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Performed routine maintenance and software updates on support tools and customer systems.
- Configured workstations, networks, servers and printers for end users.
- Tested hardware components prior to deployment in production environment.
- Created user accounts and configured settings in Active Directory.
- Assisted colleagues with complex IT problems or inquiries.
- Performed regular maintenance checks on computer hardware components.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Implemented security measures to protect sensitive information from unauthorized access.
- Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
- Maintained an inventory of all IT equipment in the organization.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Imaged OS and software deployments throughout system and addressed implementation concerns.
- Configured hardware devices and software settings to optimize network performance.
- Monitored network performance and identified potential areas of improvement.
- Implemented security measures to protect the network from unauthorized access or malicious attacks.
- Configured and maintained various network devices such as routers, switches, firewalls.
Support Executive
Standard Chartered Bank - Contractual
Dhaka, Bangladesh
04.2010 - 04.2015
- Troubleshot and resolved hardware, software, and network issues, reducing downtime.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Performed server patching activities using Windows Server Update Services.
- Monitored system performance and implemented optimizations, leading to an improvement in user satisfaction.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Implemented security measures such as antivirus protection to protect against malicious attacks.
- Performed hardware upgrades, including RAM, SSDs, and graphics cards, to improve system performance.
- Managed Active Directory user accounts, groups, and permissions, enhancing system security.
- Installed, configured and maintained computer hardware, software and peripherals.
- Conducted regular system backups and disaster recovery operations, ensuring data integrity.
- Resolved printer, scanner, and other peripheral device issues, maintaining operational efficiency.
- Troubleshot network connectivity issues for both wired and wireless connections.
IT Assistant
Hotel De Castel
Dhaka, Bangladesh
05.2007 - 03.2010
- Provide immediate assistance to hotel guests and staff with technical issues, including troubleshooting Wi-Fi connectivity, in-room entertainment systems, and other digital amenities
- Handle support requests via phone, email, or in-person, ensuring timely and effective resolution
- Perform routine maintenance on hotel IT systems, including software updates, point-of-sale (POS) systems, antivirus checks, and hardware diagnostics to ensure optimal performance
- Set up, configure, and maintain hotel computers, printers, and other hardware devices
- Maintaining and troubleshooting the hotel's network infrastructure, ensuring stable and reliable internet access for both guests and staff
- Manage and optimize Wi-Fi settings to enhance guest and staff experience
- Implement and enforce IT security protocols, including regular updates to antivirus software, firewalls, and security patches
Education
Master of Science - Computer Science & Engineering
Stamford University Bangladesh
Bangladesh03.2008
Bachelor of Science - Computer Science & Engineering
Stamford University Bangladesh
Bangladesh09.2006
Higher Secondary School Certificate -
Tejgaon College
Bangladesh06.2002
Secondary School Certificate -
Hasara Kali Kishore School and College
Bangladesh03.1999
Skills
- Software & Hardware Installation
- Network Configuration & Maintenance
- Office 365
- System Upgrades & Patch Management
- Virtualization
- Hardware component selection
- Disaster recovery planning
- IT policy development
- Ticketing system proficiency
- Software installation
- System configuration
- Virtualization technologies
- Printer troubleshooting
- Hardware maintenance
- Active Directory management
- VPN configuration
- Wireless networking
- Network administration
- Backup and recovery
- Remote desktop support
- Firewall configuration
- Help desk experience
- Desktop support
References
- Hridoy Michael Gomes, Global Medical Care Associates, PLLC, hrgomes@gmail.com, 347 584 8049
- Liton James Gomes, Sterling and Wilson Solar Solutions Inc., litongomes@gmail.com, 516 206 8870
Personal Information
- Relocation: Willing to relocate anywhere
- Work Permit: Authorized to work in the US for any employer
Certification
- CCNA
- CompTIA A+
- CEH (Certified Ethical Hacker)
Timeline
Sr. IT Support Specialist
The Metropolitan Christian Co-Operative Housing Society Ltd.
05.2015 - 11.2023
Support Executive
Standard Chartered Bank - Contractual
04.2010 - 04.2015
IT Assistant
Hotel De Castel
05.2007 - 03.2010
- CCNA
- CompTIA A+
- CEH (Certified Ethical Hacker)
Master of Science - Computer Science & Engineering
Stamford University Bangladesh
Bachelor of Science - Computer Science & Engineering
Stamford University Bangladesh
Higher Secondary School Certificate -
Tejgaon College
Secondary School Certificate -
Hasara Kali Kishore School and College
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