Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Regan Cifers

Emporia,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Conduent
07.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted available products and services to customers during service, account management, and order calls.

Call Center Representative

Maximus
07.2020 - 03.2021
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

4-H Program Assistant

Virginia Cooperative Extension
08.2019 - 05.2020
  • Collected and evaluated data to determine community program needs.
  • Prepared and distributed educational leaflets, pamphlets and visual aids.
  • Collaborated with other educators to develop strong curricula, instructional methods and policies.
  • Taught classes on topics such as nutrition, child development and budgeting.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Cashier/Fuel Desk

Simmons Travel Plaza
03.2018 - 08.2019
  • Process transactions, greet and assist guests, maintained cleanliness, handled and prepared food and drink items.

Receptionist

Community College
08.2017 - 05.2018
  • Greeted, assisted, and directed guests in person and over the phone
  • Provide office support
  • Kept office and files organized
  • Created and maintained appointments and reminders for office
  • Operated office machinery.

Cashier

Food Lion
05.2016 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Associate's Degree - Human Services

Southside Virginia Community College
05.2023

Advanced Studies/Dual Enrollment

Greensville County High School
06.2017

Skills

  • Call Management
  • Complaint Resolution
  • Information Security
  • Technical Support
  • Product Knowledge
  • Customer Service
  • Call Center Operations
  • CRM Software
  • Professional Telephone Demeanor
  • Microsoft Outlook

Assessments

  • Customer Focus & Orientation, Highly Proficient, 10/2019, https://share.indeedassessments.com/share_to_profile/a82d23831972a8c2750a0489c176d998eed53dc074545cb7
  • Administrative Assistant, Highly Proficient, 11/2019, https://share.indeedassessments.com/share_to_profile/457a68990bde25befcd93ab250b370ef
  • Night Auditor (Hotel), Expert, 10/2019, https://share.indeedassessments.com/share_to_profile/96cf8562eb1a08c7c961eec00ae0cc77eed53dc074545cb7

Timeline

Customer Service Representative

Conduent
07.2021 - Current

Call Center Representative

Maximus
07.2020 - 03.2021

4-H Program Assistant

Virginia Cooperative Extension
08.2019 - 05.2020

Cashier/Fuel Desk

Simmons Travel Plaza
03.2018 - 08.2019

Receptionist

Community College
08.2017 - 05.2018

Cashier

Food Lion
05.2016 - 01.2018

Associate's Degree - Human Services

Southside Virginia Community College

Advanced Studies/Dual Enrollment

Greensville County High School

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Regan Cifers