Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regan Cortazzo

Albuquerque,NM

Summary

I have over 10 years of customer service experience working in the food and beverage, sales, and compliance industries. I am a very quick, hands on learner. I absorb information swiftly in order to present the highest quality customer service I can including making fast paced decisions when necessary. I enjoy maintaining client relationships as this is one of my favorite parts of working in any setting. Teamwork is valuable to myself and others, and I highly value maintaining collaborative relationships with other coworkers. i have knowledge in the fine dining industry as well as extensive knowledge in cold sales and compliance administration.

Overview

10
10
years of professional experience

Work History

Compliance Administrator

TRC INC.
08.2021 - 12.2024
  • Prepare and file quarterly tax reports.
  • Manage quarterly drug and alcohol consortium audits.
  • File annual 2290s through the IRS.
  • Manage CDL applications.
  • Manage class a vehicle registration renewals.

Server

Cooperage
06.2018 - 03.2020
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Sales Representative

Perfume Boutique
03.2016 - 05.2018
  • Identify and initiate cross-selling opportunities to increase overall profits.
  • Connect with potential buyers while handing out sample fragrances.
  • Vet customer needs before recommending ideal products.
  • In person 'cold-calling' sales.
  • Perform opening and closing duties.
  • Attend group sales meetings.
  • Manage returns and handle customer dissatisfactory comments and complaints.
  • Meet employee commission deadlines.

Server

Hibachi One
08.2014 - 02.2016
  • Handled drink orders and food appetizers.
  • Maintained cleanliness in grill/seating area.
  • Honored guest special requests (food allergies, birthday events, etc.)
  • Independently prepared soup and rice orders.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

BBA - Management

New Mexico Highlands University
Las Vegas, NM
05-2020

Skills

  • Team member support
  • Customer service
  • Task prioritization
  • Suggestive selling
  • High volume dining
  • Point of sale (POS) system operations
  • Sales growth
  • Closing sales
  • Sales quotas
  • Tax compliance
  • Drug and alcohol audits
  • Class A/B CDL applications
  • Training

Timeline

Compliance Administrator

TRC INC.
08.2021 - 12.2024

Server

Cooperage
06.2018 - 03.2020

Sales Representative

Perfume Boutique
03.2016 - 05.2018

Server

Hibachi One
08.2014 - 02.2016

BBA - Management

New Mexico Highlands University

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Regan Cortazzo