Regan Curry
Warrenton,MO
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering a five years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Courtyard By Marriott
St. Peter's, MO
06.2022 - Current
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and greeted callers enthusiastically.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
Front Desk Agent
Holiday Inn Express
Maryland Heights, MO
06.2021 - Current
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
Business Development Representative
Secure24 ADT
St. Anne, MO
03.2021 - 06.2021
- Provided plan pitches and investment strategies to potential partners to raise capital.
- Stayed current on company products and services to provide top-notch expertise to customers.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Developed clientele by networking to find new customers and generate lists of prospective clients.
- Effectively built relationships with both established and potential customers.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Prompted customers to switch from competitor products by identifying and filling gaps.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Handled inbound telephone calls from interested customers.
- Gave information about available products and services including membership details and purchase advantages.
- Made 80-100 calls per day.
Associate
The Greatest Vape Shop Ever
St. Peter's, MO
01.2021 - 03.2021
- Received payments for disposables, pod based systems, coil based systems, mods, and issued receipts.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Welcomed customers, offering assistance to help find necessary store items.
- Monitored sales events, added new merchandise and rang up purchases.
- Verified prices and computed totals to complete accurate invoices.
- Coordinated inventory, stocking, and ordering.
- Completed forecasts to determine needed inventory.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Provided fun, happy, outgoing energy to the shop.
Housekeeper
Holiday Inn Express & Suites
Wentzville, MO
07.2020 - 12.2020
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Laundered sheets and removed stains to restore linens to pristine condition.
Sales Associate
Walmart
Warrenton, MO
05.2019 - 07.2020
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answered questions and offered advice.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Resolved issues with cash registers, card scanners and printers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Welcomed customers, offering assistance to help find necessary store items.
- Operated cash register, collected payments and provided accurate change.
Team Member
Taco Bell
Warrenton, MO
06.2019 - 05.2020
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
- Quickly and efficiently processed payments and made accurate change.
- Cleaned food preparation areas, cooking surfaces and utensils.
- Completed opening, closing and shift change tasks to promote store efficiency.
Scare Member
Phobius Haunted House
Warrenton, MO
08.2018 - 10.2018
- Provided the amazing experience you come to expect during Halloween.
Deli Cashier
Fastlane
Warrenton, MO
11.2016 - 05.2018
- Restocked the roller grill with silverware, straws, napkins and condiments.
- Prepared food, including fried chicken, sandwiches, burgers, and baked cookies.
- Counted product stock to maintain inventory records.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Did multiple types of cleaning at the end of the night including dishes, mopping, and wiping down counters.
Education
High School Diploma -
Warrenton High School
Warrenton, MO05.2019
Skills
- Focused and detail-oriented
- Communication
- Creativity
- Interpersonal Skills
- Can speak some French
- Extroversion
- Checking Guests In and Out
- Verifying Reservations
- Personable Demeanor
Accomplishments
- Most improved athlete two years in a row.
- Went to Semi-Finals for "prose" at a Speech & Debate competition.
- Awarded "Most Likely To Start a Revolution" at my theater banquet.
- My volleyball team went undefeated my sophomore year.
Recommended by Sarah Klausner
I worked under Sarah at The Holiday Inn Express as she was my AGM.
Timeline
Front Desk Agent
Courtyard By Marriott
06.2022 - Current
Front Desk Agent
Holiday Inn Express
06.2021 - Current
Business Development Representative
Secure24 ADT
03.2021 - 06.2021
Associate
The Greatest Vape Shop Ever
01.2021 - 03.2021
Housekeeper
Holiday Inn Express & Suites
07.2020 - 12.2020
Team Member
Taco Bell
06.2019 - 05.2020
Sales Associate
Walmart
05.2019 - 07.2020
Scare Member
Phobius Haunted House
08.2018 - 10.2018
Deli Cashier
Fastlane
11.2016 - 05.2018
High School Diploma -
Warrenton High School
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