Regan Delong
Fort Worth,TX
Summary
Organized administrative and loan support professional with experience in scheduling, document management, customer communication, and task coordination. Known for tracking deadlines, reviewing documents for accuracy, and keeping files organized to support smooth follow-through across branch and lending teams.
Overview
6
6
years of professional experience
Work History
Loan Assistant
Happy State Bank
Fort Worth, TX
02.2024 - Current
- Helped title companies, lenders, and customers move loan files through processing.
- Tracked documents and fixed file issues while keeping records organized for quick access.
- Reviewed business and legal paperwork and followed up promptly to support compliance and accuracy.
- Supported clear communication among departments and customers.
Branch Lending Operations Representative
Happy State Bank
Fort Worth, TX
12.2024 - 02.2025
- Processed customer transactions for branch operations.
- Opened and maintained deposit accounts using bank systems and procedures.
- Handled phone and email communications and reviewed documentation for accuracy and compliance.
- Reviewed account documents for accuracy and compliance requirements.
- Coordinated cross-departmental tasks and managed follow-ups.
Teller / Customer Service Representative
Happy State Bank
Fort Worth, TX
05.2023 - 12.2024
- Opened accounts and processed transactions with attention to detail, ensuring accuracy and compliance.
- Processed cash deposits and withdrawals for Happy State Bank customers.
- Balanced teller drawer and verified daily cash totals.
- Delivered phone, email, and in-person customer service to resolve inquiries and enhance customer satisfaction.
- Assisted branch customers with account inquiries and transaction questions.
Customer Service
Flower Market on 7th Street
Fort Worth, TX
08.2022 - Current
- Facilitated customer communication via phone to address needs, schedule appointments, and manage special orders and requests.
- Greeted guests and provided customer service.
- Processed orders accurately, ensuring organized workflows for timely fulfillment.
Cashier
Pizza Verde
Fort Worth, TX
06.2022 - 05.2023
- Processed orders and payments to support smooth customer service.
- Entered dine-in, takeout, and delivery orders in POS system.
- Welcomed guests and answered menu questions with friendly, helpful service.
- Kept merchandise areas neat and organized to help store operations.
Artist / Small Business Owner
Rootiez Handmade
Fort Worth, TX
06.2020 - 06.2023
- Coordinated Etsy orders and customer communication while overseeing product management and vendor events.
- Designed handmade artwork.
- Organized and fulfilled wholesale orders.
Production Assistant / Quality Control
Trust Printshop
Fort Worth, TX
08.2020 - 03.2022
- Tracked inventory and organized production to ensure timely shipments.
- Conducted quality control and addressed production issues to maintain standards.
- Prepared print files for press setup and production review.
- Checked proofs for layout, color, and spelling accuracy.
- Operated embroidery and sewing machines.
Education
Film Photography
Tarrant County College District
Fort Worth, TX01-2021
High School Diploma -
Kennedale High School
Kennedale, TX05-2020
Skills
- Document Management
- Data Entry
- Deadline Tracking
- Task management
- Scheduling & Appointments
- Microsoft Office
- File Management
- Problem Solving
- Administrative Support
- Customer Service
- Communication skills
- Prioritization skills
Timeline
Branch Lending Operations Representative
Happy State Bank
12.2024 - 02.2025
Loan Assistant
Happy State Bank
02.2024 - Current
Teller / Customer Service Representative
Happy State Bank
05.2023 - 12.2024
Customer Service
Flower Market on 7th Street
08.2022 - Current
Cashier
Pizza Verde
06.2022 - 05.2023
Production Assistant / Quality Control
Trust Printshop
08.2020 - 03.2022
Artist / Small Business Owner
Rootiez Handmade
06.2020 - 06.2023
Film Photography
Tarrant County College District
High School Diploma -
Kennedale High School