Hi, I’m
Regan Gully
Driftwood,TX
Summary
Dependable employee, successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving customer, waitstaff, and management issues.
Overview
16
years of professional experience
1
Certification
Work History
Hays City Store
Server/Server Trainer
09.2022 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Flow Work Consulting
HR Assistant
01.2022 - Current
Job overview
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
- Designed and delivered client-specific benefit presentations for open enrollment and new hire orientations.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Assisted in the development of succession plans for key leadership positions, ensuring smooth transitions during organizational changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Assessed client feedback and delivered information to management for corrective action.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
The League Kitchen & Tavern
Server
05.2021 - 04.2022
Job overview
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Answered questions about the menu items and made recommendations when requested
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guest' expectations
- Regularly checked on guests to ensure satisfaction with each food course and beverage
- Prepared food for restaurant
- Maintained a professional tone of voice and words at all times, including during peak rush hours
- Consistently adhered to quality expectations and standards
Austin Wedding Helpers
Caterer
10.2019 - 03.2020
Job overview
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Cleaned and organized kitchen stations to promote team efficiency.
- Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
Cane Rosso
Server/Server Trainer
02.2019 - 10.2019
Job overview
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Pride of America
Main Dining Room Server/Teppanyaki Server
12.2013 - 10.2018
Job overview
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Built long-lasting relationships with guests.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Took orders and delivered food items to residents in main dining room.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
- Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
Terrace Club
Catering Assistant
10.2017 - 05.2018
Job overview
- Collaborated with team members to execute seamless catering events for clients.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Offered excellent customer service, addressing client concerns promptly and professionally.
Chuy's
Server
05.2016 - 10.2017
Job overview
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Answered questions about menu items and made recommendations when requested
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guest's expectations
- Upsell drinks and food
The Grill at Quail Run
Server/ Bartender
09.2015 - 02.2016
Job overview
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Answered questions about menu items and made recommendations when requested
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guest's expectations
- Bartended, mixed and served alcoholic beverages to customers - Obtained knowledge of wines
Salt Lick BBQ
Catering Assistant
10.2009 - 09.2013
Job overview
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Prepared food for restaurant and banquet events
- Maintained an accurate wait list
- Facilitated prompt and accurate seating and service of all guests
- Actively complied with all health department regulations and rectified issues immediately
- Prepared food for restaurant and banquet
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
Education
Park University
Bachelor of Science from Social Psychology
10.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Suggestive Selling
- Time Management
- Team Player
- Supportive
Certification
- TABC Certification
- Food Handler Certification
- Responsible Conduct for Research Certification
- First Aid Certified
- CPR Certified
- Merchant Marine Credential (MMC)
- Transportation Worker Identification Credential (TWIC)
Timeline
Server/Server Trainer
Hays City Store
09.2022 - Current
HR Assistant
Flow Work Consulting
01.2022 - Current
Server
The League Kitchen & Tavern
05.2021 - 04.2022
Caterer
Austin Wedding Helpers
10.2019 - 03.2020
Server/Server Trainer
Cane Rosso
02.2019 - 10.2019
Catering Assistant
Terrace Club
10.2017 - 05.2018
Server
Chuy's
05.2016 - 10.2017
Server/ Bartender
The Grill at Quail Run
09.2015 - 02.2016
Main Dining Room Server/Teppanyaki Server
Pride of America
12.2013 - 10.2018
Catering Assistant
Salt Lick BBQ
10.2009 - 09.2013
Park University
Bachelor of Science from Social Psychology
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