Regan Henrickson
Conway,AR
Summary
Trustworthy Head Bartender with supervision and managerial experience. Creative, spunky and energetic. Offers attentive service to each customer and expertly leads bartenders. Versed in free pouring, blending techniques and preparing drinks true to recipe. Computer literate, positive attitude and sound communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Bartender
Maly's Entertainment
Conway, AR
02.2024 - 08.2024
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Developed new cocktail recipes for the menu.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Ensured that all liquor laws were followed during service hours.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
Bartender/Restaurant Server
Logan's Roadhouse
Conway, AR
09.2017 - 10.2020
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Processed payments accurately and efficiently with POS system.
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Manager
McAlister's Deli
Conway, AR
02.2019 - 07.2020
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Assisted with kitchen preparation during peak times as needed.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Adhered to all health department regulations regarding food storage and preparation.
- Resolved conflicts among employees in an effective manner.
Education
High School Diploma -
South Side Bee Branch High School
Bee Branch05-2016
Skills
- Menu development
- Sharp memory
- Suggestive Selling
- Safe alcohol service
- Cocktail list development
- Team leadership abilities
- Customer Service
- Knowledge of spirits
- Menu Memorization
- Food Service
- Team training and development
- Service-oriented mindset
- Maintaining a clean bar
- Engaging personality
- Safe serving knowledge
- Identification verification
- Complex Problem-Solving
- Outgoing Personality
- Handling Difficult Customers
- Organizational ability
- ABC regulations
- Responsible Alcohol Service
- New Hire Training
Certification
- Safe Serving Certificate
Timeline
Head Bartender
Maly's Entertainment
02.2024 - 08.2024
Manager
McAlister's Deli
02.2019 - 07.2020
Bartender/Restaurant Server
Logan's Roadhouse
09.2017 - 10.2020
High School Diploma -
South Side Bee Branch High School
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