Regan Flood

-Conducted and ran research projects on behalf of investment management and public equity analysts, assisting them in their healthcare and technical research needs.
-Developed, designed, and delivered expert solutions for clients looking to connect with subject matter specialists on various topics by conducting recruiting, outreach, and customer support.
-Worked with business development and client solutions teams to foster client relationships and lead new hire trainings.
-Tracked and analyzed various internal and external metrics and trends to improve and aid business solutions.

-Served as the Senior Project Support Specialist for both Healthcare and Public Equity teams.
-Demonstrated awareness of account types and client nuances; often building relationships with key clients.
-Served as an Ambassador to new hires by providing mentorship, training and coaching.
-Consistently demonstrated outstanding project execution and process-related project management with a high-level of speed and quality.
-Led by example as an early adopter of procedural/process workflow or technology changes; Provided consistent feedback on new technologies.

-Created, updated, tracked and provided weekly, monthly, quarterly incident reports to Management and Directors.
-Developed and presented analytics and reporting that demonstrated success of programs to clients and executive staff. We created reports by extracting relevant data from Salesforce, Service-Now and Jira.
-Researched and developed root cause analysis for written and oral communication.
-Served as the liaison between agency partners and NIC, and interacted with clients one-on-one.

• Maintained a variety of social media accounts for the salon.
• Developed and implemented new marketing strategies to enhance client networking.
• Led all marketing campaigns through major social media outlets.

• Worked within the Compliance, Communications, Human Resource, and Student-Athlete Development offices in various positions.
• Assisted with payroll, filing, and other organizational tasks.
• Researched and developed workshops and training techniques for future student-athletes.

• Conducted market analysis and monitored competitive activity in order to find the best products for 'Hog Heaven', a retail store, located within the football stadium.
• Assisted with all front desk duties such as payroll, processing, and resume review.
• Monitored the office's website in order to organize, review, and rate incoming resume's for job vacancies.