Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regan Kowalczuk

Reynoldsburg,OH

Summary

Reliable and upbeat while being successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

11
11
years of professional experience

Work History

Program and Fulfillment Manager

TETRA Hearing
09.2023 - Current
  • Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
  • Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
  • Used advanced planning tools to balance service, inventory, and resource utilization levels.
  • Analyzed data trends to forecast inventory needs accurately, avoiding stockouts or overstocks.
  • Monitored inventory levels and collaborated with vendors to meet needs.
  • Trained employees to handle high-volume work loads during seasonal rushes.
  • Elevated inventory control standards by designing customized tracking systems based on specific storage requirements.
  • Support Leadership with collection and reporting on marketing, sales analytics and monthly dashboards and other administrative assistance.

Key Carrying Apparel Lead

Field And Stream
09.2021 - 09.2023
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Assisted in implementation and maintenance of planograms.
  • Provided superior customer service leadership by greeting and assisting customers.
  • Operated cash register and scanner to itemize and total customers' purchases.
  • Opened and closed store under specific direction of store manager.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Patient Access Representative

Nationwide Children's Hospital
03.2020 - 09.2021
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Trained new staff on hospital processes and procedures.
  • Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
  • Greeted and assisted patients with check-in procedures.



Firearm Sales Associate

Field And Stream
03.2018 - 09.2021
  • Top female firearms sales associate
  • Prepare visual displays pertaining to the type of upcoming hunting and target shooting events.
  • Assisted customers with purchasing decisions by providing relevant product and regulatory information.
  • Restock inventory on the floor and create an organized and simple floor plan
  • Count and confirm firearm inventory prior to opening and closing each day
  • Monitored sales floor to identity customer service opportunities or need for loss prevention control measures.
  • Processed as many as 20 background checks daily using both ATF and traditional NICS phone-in checks.
  • Employed upselling techniques to promote sales revenue growth and present customers with complete package supporting main purchases.
  • Operate the cash register.

Bath and Tennis Resort Shop

New Albany County Club
05.2016 - 08.2017
  • Initiate communication with managers, tennis pros and club members to ensure an efficient use of time when scheduling courts
  • Work with maintenance to make sure courts are well groomed and ready for play
  • Place orders for rackets and restringing
  • Schedule and prepare for lessons and clinics
  • Listen to customer's needs and offer effective solutions
  • Collaborate with management on how to make merchandise more appealing to members
  • Cross- selling skills to generate more revenue while offering exceptional customer service to our members
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Open and close the shop as scheduled
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Proficient in Word, Excel, PowerPoint, Outlook, and IBS (Internal Billing System.)

Youth Attendant

New Albany County Club
10.2013 - 01.2016
  • Tended to the care and needs of the club's littlest members by engaging with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Built relationships with families based on trust which led to many babysitting opportunities
  • Took the initiative to learn and help in other areas of the club where needed.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.

Education

Bachelor of Science - Communications

The Ohio State University
Columbus
12.2019

High School Diploma -

Bishop Hartley High School
1285 Zettler Rd. Columbus, Ohio
05.2015

Skills

  • Cash register experience
  • Team player but also works well alone
  • Customer service skills
  • Organized
  • Reliable
  • Attention to detail
  • Quick learner
  • Efficient
  • Positive attitude
  • Trustworthy
  • Excellent absenteeism
  • Record
  • Project management
  • Client Retention

Timeline

Program and Fulfillment Manager

TETRA Hearing
09.2023 - Current

Key Carrying Apparel Lead

Field And Stream
09.2021 - 09.2023

Patient Access Representative

Nationwide Children's Hospital
03.2020 - 09.2021

Firearm Sales Associate

Field And Stream
03.2018 - 09.2021

Bath and Tennis Resort Shop

New Albany County Club
05.2016 - 08.2017

Youth Attendant

New Albany County Club
10.2013 - 01.2016

Bachelor of Science - Communications

The Ohio State University

High School Diploma -

Bishop Hartley High School

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Regan Kowalczuk