Self-directed and organized professional with experience managing multiple priorities with a positive attitude and strategic planning. Excellent relationship-builder committed to providing outstanding customer service and methodical problem-solving.
● Established and maintain fruitful working relationships with various organizations.
● Identified means of efficient recruitment methods and sources;
● Identified creative ways to advertise organizational vacancies, events, engagements, etc.
● Hosted cyclical recruitment events.
● Facilitated engagement opportunities, such as briefings, brown bags, boot camps, etc..
● Managed internal Knowledge Management (KM) efforts.
● Established and maintain efficient onboarding and off-boarding procedures.
● Played a large role in creating and maintaining organizational morale.
● Provided continuous oversight and management of a large, internal knowledge sharing program that built an exceptional analytic team based on a common standard, as well as enhanced mission quality and organizational knowledge base.
● Maintained health and value of program curriculum through constant review, appropriately revising as needed.
● Ensured all new personnel were enrolled in the program upon arrival, as well as managed external registrations.
● Facilitated fostered growth through the implementation of an internal “buddy” program that provided one-on-one mentorship to new organization employees by seasoned personnel.
● Marketed and advertised the program to the workforce.
● Maintained program briefing materials, wrote advertisement articles, and coordinated presentations.
● Built, maintained, and nourished partnerships with leadership, analytic subject-matter experts, partners, and other integral contacts that improved program content and efficiency.
● Identified shortfalls in the previous program construct that prevented the program from reaching participants outside of the local area. Achieved virtualization of the entire program, as well as formal program accreditation through an Agency-wide training portal. Program now reaches additional thousands of Agency personnel.
● Led a 12+-person military and civilian team dedicated to the recruitment and deployment of NSA/CSS personnel in support of worldwide expeditionary operations. Effectively managed over 60% of NSA’s total deployment vacancies, and successfully deployed Agency personnel who provided direct support to intelligence requirements.
● Provided detailed written performance reviews, certified employee time and attendance with accuracy, managed the division’s budget, submitted various team and individual monetary/non-monetary awards, and effectively coached and mentored team members.
● Provided quality review over daily functions/projects/tasks in order to meet leadership expectations, as well as satisfy mission requirements. Utilized experience to provide quick, expert advice and solutions to issues as needed. Independently set and managed priorities, as well as multitasked in a fast-paced environment where managing multiple simultaneous priorities is a necessity.
● Developed trusted, collaborative relationships with various senior leaders to provide solutions to NSA’s deployment-related issues; maintained critical communication with deployed leadership resulting in uninterrupted deployment operations.
● Hosted a variety of briefings, brown bags, senior-level working groups, and large, Agency-scale recruitment events both locally and at several field sites to educate Agency personnel about deployment opportunities and the deployment process, resulting in a 25% increase in deployment applications. Additionally, represented the organization at various open house events and resource fairs, which directly contributed to a 50% increase in deployment volunteers.
● Coordinated over 10 overseas trips to hostile countries to provide valuable on-site training to subordinate deployment recruiters; directly resulted in enhanced understanding of in-theater requirements and improved quality of deployment volunteers.
● Partnered with an internal web team to design and implement a deployment website that created a previously non-existent communication link between the organization and NSA personnel interested in deploying. Additionally, coordinated with NSA’s graphics team to create six types of advertising products.
● Recognized limitations on existing software that adversely impacted internal operations; designed an innovative deployment management tool that resolved shortfalls and directly enabled the organization to manage applicant data and progress through the deployment process, increasing efficiency by 40%, and identify and prevent critical personnel gaps in deployed mission coverage.
● Conducted daily target tracking and development to support forward-deployed task force team members in removing enemy combatants from the battlespace.
● Authored a training curriculum to qualify 200+ junior analysts in specialty work roles. Mentored and shaped the next generation of analysts to modernize operating procedures and reduce security incidents.
● Hand-selected to provide geospatial intelligence analysis that directly supported forward-deployed task force team members in hostile locations. Reviewed, extracted, and analyzed information in multiple agency databases to provide to requesting customers.
● Collaborated with outside agencies and organizations as needed when analysis fell outside the specialty of the Agency.
● Organized morale events for 300+ military and civilian personnel. Independently coordinated over 12 volunteer events in three months’ time and raised over $9,000 for the event. Recognized by organization Commander/Chief, Army O-6, and awarded Air Force Achievement Medal for efforts and success.