Regan Macumber
Pottstown,PA
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Sunshine Cafe through exceptional service and efficient organization. Skilled in POS system operation and fostering warm customer relationships, I consistently improved guest engagement and streamlined service processes. My strong work ethic and ability to multitask have significantly contributed to a positive dining atmosphere and operational excellence.
Overview
6
6
years of professional experience
Work History
Wait Staff Member
Sunshine Cafe
08.2023 - Current
- Cultivated warm relationships with regular customers.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
Wait Staff Member
Annamarie’s
02.2022 - 08.2024
- Cultivated warm relationships with regular customers.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Created appealing table settings and dining room layouts for special occasions and events.
Restaurant Hostess
O’charleys
06.2021 - 09.2021
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered customer questions about hours, seating, and menu information.
- Checked in with servers to confirm preparedness before seating customers.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Fast Food Worker
Chick-fil-A
04.2019 - 03.2020
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Trained newly hired employees on routine tasks and customer service.
- Processed orders on POS system and accepted cash and charge payments.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
GED -
Chapel Hill High School
Douglasville, GA06-2022
Skills
- Strong multitasking
- Efficient organization
- POS System Operation
- Professional Appearance
- Cleanliness and hygiene
- Food safety understanding
- Handling Complaints
- Order Management
- Salesmanship
- Strong Work Ethic
- Hospitality service expertise
- Cash Handling
- Exceptional customer service
- Guest Engagement
Timeline
Wait Staff Member
Sunshine Cafe
08.2023 - Current
Wait Staff Member
Annamarie’s
02.2022 - 08.2024
Restaurant Hostess
O’charleys
06.2021 - 09.2021
Fast Food Worker
Chick-fil-A
04.2019 - 03.2020
GED -
Chapel Hill High School
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